Menu Development | By Marc Halperin
Today’s quick-serve restaurants bear the burden of high standards.
Consumers, particularly younger Generation-Y diners, have come to expect more and more from a fast-food restaurant experience. In recent research, the Center for Culinary Development (CCD) found that for the worldly, sophisticated 16- to 28-year-old consumers, variety is now an imperative, freshness is considered a given, provocative flavors are regarded as de rigueur, and quality ingredients are positively non-negotiable.
Because their standards have gone straight through the roof, your customers are more demanding than ever before. And guess what, Mr. or Ms. Menu Development Professional? That’s largely your doing. Years of unveiling one major quality improvement after another has spawned a clientele that’s a whole lot harder to impress nowadays. From Angus beef burgers to top-flight salads packed with fresh produce, from sandwiches built on artisan-style breads to hearty pizzas featuring distinctive crusts and gourmet-caliber toppings, your efforts to upgrade your menus have paid off handsomely.
The question now is: What do you do for an encore? Especially during the lunchtime hour, when many of your loyal patrons are looking for healthier options offering the same level of quality and creativity you’ve brought to other menu categories?
The good news is you’ve already done the hard part. When it comes to salads, in particular, many big-name quick-serves now boast some basic varieties that are far superior, from a sensory standpoint, to anything available a decade ago. Burger King has its Tendercrisp and Tendergrill garden salads. Taco Bell features its Border Bowls. Subway makes its entire menu available in salad form. And Arby’s, Jack in the Box, McDonald’s, and other big names serve up their own versions of the light-lunch staple.
But is it enough just to have a fixed stable of prepared salads? Can’t the category as a whole get a shot in the arm given just a little seasonal variation and some targeted ingredient additions? Certainly, when it comes to Generation-Y customers, a group every chain needs to court as long-term customers, the desire for customization and constant reinvention is almost universal, as is the interest in compelling ethnic flavor profiles. What follows are suggestions for turning chains’ already-excellent trademark salads into ever-evolving offerings capable of inspiring repeat business.
Go Nuts
Many of today’s fast-food salads already feature peanuts or almond slivers, but there’s no reason to stop there. Creatively spiced and seasoned varieties can alter a salad’s entire flavor profile, and they’re obviously quite easy to switch in and out at will. The addition of sweet and savory pecans, chili-spiced walnuts, maple-cinnamon cashews and other unusual entries to a basic garden salad can deliver an infusion of heartiness and piquant taste that will keep a salad line from ever getting old.
Cheese it Up
Quick-serve customers are certainly comfortable with the likes of cheddar, pepper jack, Mozzarella, provolone, Parmesan, and Swiss, but here, again, is another area where a little creativity and variety can cement a loyal lunchtime clientele. The ability to customize one’s greens with everything from gorgonzola to goat, Gouda, Manchego, and Muenster could prove highly attractive to consumers, particularly Gen-Y, who are accustomed to experiencing these sorts of flavorful cheeses in casual-restaurant settings.
Grilled Additions
The perception of a pre-prepared fast-food salad as truly “fresh” could be enhanced dramatically through the use of such elements as toasted corn, roasted zucchini, or fingerling potatoes, grilled asparagus, caramelized onions, and other choice ingredients. These sorts of selections introduce a bit of operational complexity, of course, but they can also substantially upgrade the overall quality and value proposition for guests.
Try What’s Dried
Pre-dried, crunchy vegetables such as peas, corn, and green beans augment a salad’s nutritional profile without adding much in the way of fat or calories, while dried fruits ranging from cranberries to raisins to banana chips and berries can spike a savory salad with a hint of appealing sweetness. Offering a variety of pre-seasoned croutons can also lend complexity, crunch, and customization potential with minimal hassle.
Dress to Impress
Udon, rice, and cellophane noodles, among others, can go a long way toward heightening heartiness and diversifying texture within an otherwise standard salad. And then, there is the limitless capacity for reinvention that dressings provide. Isn’t it time ranch, bleu cheese, French, and Thousand Island pass the torch, at least occasionally, to less predictable, more ethnically distinctive options from the Mediterranean, Southeast Asia, Japan, and the American Southwest? Even a quick survey of recipes on the Web offers a wealth of enticing choices, like Tex-Mex prickly pear dressing or Vietnamese vinaigrettes. Taking cues from different cultures in the otherwise-predictable realm of salad dressings could, particularly when paired with some of the suggestions above, keep the quick-serve salad world from losing its fresh edge.

