Here are a few stories or quips emailed to me over the past few years detailing various quick-service experiences. Since they came via the internet, they must be true! These are meant for a laugh -- and a warning. Examples of great service are coming in the next newsletter. Use these as anti-training, or what NOT to do!
A customer orders tacos with minimal lettuce and the employee responds, "I’m sorry, we only have iceberg."Customer at drive-thru: "Wait a minute -- I'm not ready to order." Employee: "Take your time, we are open until midnight."A customer pays for their $1.98 meal with a $200 bill (yes, you read it right). Employee gives them $198.02 back.A customer orders a salad and asks for Italian dressing. The employee says they have none. What is vinaigrette? Scene -- Child at the counter ordering. Child: "I’ll have chicken nuggets."
Employee: "How many?"
Child: "Half-dozen."
Employee: "I’m sorry -- we only have 6, 9 or 12."
Cashier: "Have you decided yet?" Customer: "Yes, I just decided I want to go somewhere else."A sign outside a quick-service restaurant with a traditional drive-thru says, "Parking for Drive-Thru Service Only." Say what?Customer: "What’s good here?" Employee: "I don’t know. They don’t let us eat here."Customer (me): "Can I get some Buffalo Wing Sauce for my grilled chicken sandwich?" Employee: (pointing to sign on register) "Here is our sauce policy -- it's 27 cents." Perhaps I should have asked them to lower my sandwich cost by the price of the tomatoes and lettuce I had them leave off. A sign at a quick-service restaurant looking for help: "Now Hiring Losers" (the 'c' is missing). No wonder they can't find any good help!Any good or bad ones you’ve experienced? E-mail them to me! Next newsletter: great service experiences.
