Ones to Watch | By Sabrina Davis
Sandella’s Flatbread
“We impart flavoring in all of our menu items
with our special sauces,” Stimola says.
“When we started out you couldn’t buy
chipotle mayonnaise. We had to buy the mayonnaise
and spice it up ourselves, and explain what chipotle
peppers were. But now with people’s taste
profiles evolving, that’s a more mainstream
item.”
As unusual as some of the sauces is the way Sandella’s
has grown. Most of locations are on college campuses
through contracts with Sodexho, Compass, and universities
that manage their own foodservice. Sandella’s
is also prevalent in the travel plazas students
frequent to and from college. Of the 138 locations,
six are traditional inline stores, called cafés.
And with the launch of franchising in January,
the company intends to focus on growing the café model,
which is about 1,500 square feet, with warm colors,
comfortable seating, and free Wi-Fi.
“Our stores are very simple to operate,” Stimola
says. “There are no hoods, grills, or fryers.
We make everything in a simple four-step process
in front of the customer. The key is how the products
are brought to the store. Everything is pre-cooked
and pre-sliced; all the sauces are made and brought
in. We’ve spent a lot of years working to
streamline the process. It’s key to have
a consistent product to grow nationally.”
Sandella’s Flatbread
CEO: Mike Stimola
HQ: West Redding, Connecticut
Year started: 1994
Annual sales: $68 million
Total units: 138
Franchise units: 5
Why
it bears watching: Sandella’s
was ahead of the curve in offering
its array of flatbread selections
before most consumers knew what
flatbread was. And now in preparing
for national growth, Stimola says
he’ll have a competitive advantage
in convenience by operating with
leading edge technology.
“Ninety percent of our transactions
are plastic,” Stimola says. “We
accept a wide range of ways to pay, including
by telephone texting. On college campuses,
you can go online with your student ID number
and order, pay, and have it delivered. We
plan to implement those technologies in office
environments.”
Sandella’s plans to develop 15 to 25
master franchise operations nationwide and
recently signed two 50-store agreements, one
in the Virginia/Maryland/District of Columbia
area and the other in the Los Angeles/Orange
County region. “Our vision is to have
1,000 stores open or in development by 2010,” Stimola
says.
With an easy build out for inline stores
and reasonably-priced but premium-grade menu
items, Stimola believes the concept will appeal
to experienced operators willing to open several
locations. Menu offerings average around $5
to $6, and the average check is $8. Most locations
serve 300 customers a day, but some college
locations have opened to 900 customers a day. “The
good thing about college campuses is they
have a vocal customer base, so it’s
a good place to learn,” Stimola says.