How Can You Raise Sales 5-15%?

Ones to Watch | By Sabrina Davis

Sandella’s Flatbread

“We impart flavoring in all of our menu items with our special sauces,” Stimola says. “When we started out you couldn’t buy chipotle mayonnaise. We had to buy the mayonnaise and spice it up ourselves, and explain what chipotle peppers were. But now with people’s taste profiles evolving, that’s a more mainstream item.”

As unusual as some of the sauces is the way Sandella’s has grown. Most of locations are on college campuses through contracts with Sodexho, Compass, and universities that manage their own foodservice. Sandella’s is also prevalent in the travel plazas students frequent to and from college. Of the 138 locations, six are traditional inline stores, called cafés. And with the launch of franchising in January, the company intends to focus on growing the café model, which is about 1,500 square feet, with warm colors, comfortable seating, and free Wi-Fi.

“Our stores are very simple to operate,” Stimola says. “There are no hoods, grills, or fryers. We make everything in a simple four-step process in front of the customer. The key is how the products are brought to the store. Everything is pre-cooked and pre-sliced; all the sauces are made and brought in. We’ve spent a lot of years working to streamline the process. It’s key to have a consistent product to grow nationally.”

Sandella’s Flatbread
CEO: Mike Stimola
HQ: West Redding, Connecticut
Year started: 1994
Annual sales: $68 million
Total units: 138
Franchise units: 5
Why it bears watching: Sandella’s was ahead of the curve in offering its array of flatbread selections before most consumers knew what flatbread was. And now in preparing for national growth, Stimola says he’ll have a competitive advantage in convenience by operating with leading edge technology.
“Ninety percent of our transactions are plastic,” Stimola says. “We accept a wide range of ways to pay, including by telephone texting. On college campuses, you can go online with your student ID number and order, pay, and have it delivered. We plan to implement those technologies in office environments.”
Sandella’s plans to develop 15 to 25 master franchise operations nationwide and recently signed two 50-store agreements, one in the Virginia/Maryland/District of Columbia area and the other in the Los Angeles/Orange County region. “Our vision is to have 1,000 stores open or in development by 2010,” Stimola says.
With an easy build out for inline stores and reasonably-priced but premium-grade menu items, Stimola believes the concept will appeal to experienced operators willing to open several locations. Menu offerings average around $5 to $6, and the average check is $8. Most locations serve 300 customers a day, but some college locations have opened to 900 customers a day. “The good thing about college campuses is they have a vocal customer base, so it’s a good place to learn,” Stimola says.
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