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Ones to Watch | By Sabrina Davis

J.B. Mack Macaroni & Cheese Kitchen

The menu is focused on comfort foods. Beyond the best-selling custom macaroni and cheese dishes, other top sellers are the ciabatta-bread grilled cheese, creamy tomato and chicken noodle soups, MACK nuggets (breaded macaroni and cheese bites), and the creative dessert drink they call Carnival Milk (flavored milk topped with whipped cream and syrups). There also are paninis, salads, and the recent addition of breakfast for early-morning mall walkers and employees.

“The majority of our sales are macaroni and cheese,” Cannarella says. “We go through 30 pounds of pasta and 10 gallons of cheese sauce a day.”

Customers create their macaroni and cheese dishes from a choice of toppings (a variety of meats and vegetables) and cheese sauces (Classic Golden, Spicy Jalapeño, White Cheddar, or Blue Cheese Blast), which are mixed with pasta shells, garnished with shredded cheese and bread crumbs, baked, and served in an edible bread or taco shell bowl. Each order begins as a Classic Mac and Cheese, priced at $4.50. Veggie toppings are $0.25, meat toppings are $0.50, and specialty toppings (chicken, shrimp, and sun-dried tomatoes) are $0.99. The J.B. Mack team is experimenting with a cone-like bowl to allow mall shoppers to eat on the go.

The prototype mall store is 1,200 square feet with seating for 30 but was designed to adapt to other locations, from a foodcourt or airport to an endcap unit. The décor is colorful and fun from waist-level down (for the kids) and more sophisticated from the adult’s perspective. The colors match the specialty dish—rich yellow, gold, and orange.

J.B. Mack Macaroni & Cheese Kitchen
CEO: Jonathan Bellobuono
HQ: Hartford, Connecticut
Year Started: 2006
Annual Sales: $600,000
Total Units: 1
Franchise Units: 0

Bellobuono and Cannarella are focused on solidifying business systems this year before opening a second location in early 2007.

WHY IT BEARS WATCHING: J.B. Mack has no direct competition. And despite the notion that Americans, in general, are in search of healthier dine-out options, J.B. Mack answers the ever-present demand for old-fashioned comfort food.
“We have healthier options on our menu, like salads and Carnival Milks, which are healthier than a traditional milkshake, but as far as adding low-fat cheese or wheat pastas, we’re just not seeing the demand for it,” Bellobuono says.
Bellobuono and Cannarella are banking on their belief that people want to indulge occasionally. “We’re bringing back the nostalgia of childhood and making eating fun,” Bellobuono says.
They put their first store in a mall to develop brand awareness but are quickly achieving their long-term goal of becoming a destination, with customers coming to the mall just for mac and cheese.
Franchising plans are taking shape, but growth will be controlled. Bellobuono hopes to have five stores open by the end of 2007 and perhaps 30 by the end of 2008, starting in New England and moving down the East Coast.
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