Dale Buss

Fun in the Sun?

Though the green movement is well underway in the quick-service industry, some operators are finding that one green tool, solar power, is no easy matter. More chains and independents are moving on the idea of using solar power to provide electricity and heat for their operations. But the technology has its limitations and poses operational challenges to operators.

The Morale Boost

Money is tighter. Consumers are crabbier. So are many employees. But some executives say the recession has made it even more important for chains to leverage better service into happier patrons.

“Customers have limited funds these days and use more discretion with them,” says Tom Coba, Subway’s chief operating officer. “Their expectation is that they’re going to get good service, or they’ll go somewhere else.”