Q: What's the right way to handle a negative online review?
A: If you're like most restaurateurs, you're a perfectionist. So a negative review on Yelp or Trip Advisor can really sting.
A particularly harsh comment can even prompt you to experience some of the stages of grief: denial, anger, depression. But, just as you would deal with grief, you have to get to acceptance at some point—and the sooner, the better.