Denise Lee Yohn

How to Keep ’Em Coming Back

Q: What are three important things to keep customers coming back and building new customers into repeat customers?

— Brian Durban, owner/operator, Genghis Grill

A: It’s very smart to be asking about building repeat business. After all, many analyses show it costs a company more to get new customers than to keep the ones it has.

2 Target Markets for Restaurants

Over the past year and a half that I’ve been writing this column, I’ve hammered home how companies that try to be everything to everyone end up being nothing to no one.

Focus has been my main message, as I’ve extolled the benefits of a “less is more” approach.

I thought I’d drop down from that 30,000-foot level this month and recommend ways to build strong brand relationships with some specific target markets. I’ve picked two market segments that are particularly valuable to most quick serves: Millennials and moms.  

What Life Stage is Your Brand in?

The statistics are captivating: more than $4,400 in sales per square foot, more than 90 percent revenue increases in the first six months of 2011, 40–50 new stores opened every year. Apple retail stores are hot. And if you’re like pretty much everyone I talk to these days, you probably have Apple envy.

Turn Your Logo into an Icon

The craving hit hard. My husband and I were driving back to town late one Saturday night after a U2 concert when we were both suddenly struck with the urgent desire for some Jack in the Box tacos. At once we began scanning the roadside signs, hoping to spot our desired destination.  

As we sped by signs for all of the fast food restaurants, another thought hit me as well: A good logo makes a big difference.

The Good, Bad About Mobile Marketing

I’ve got some good news and some bad news.  

The good news? Mobile is hot! According to marketing services firm Listrak, there are more than 270 million mobile phones in use in the U.S. and 100 billion text messages are sent or received every month, making mobile the most popular way to communicate.

Google attributes $1 billion in revenue to mobile ads and consumer usage of mobile coupons is forecasted to exceed 300 million globally by 2014, according to Juniper Research.

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