May 22, 2013

Guest Author

Sustainable paper packaging options can be used throughout an operation.
June 2012

Ask your paper suppliers these questions if you want to offer a more sustainable paper product.

Apple has thrived because of the good will it has established with customers.
February 2012

Company’s record profits show that a little goodwill can go a long way.

Video surveillance tools can help operators protect their stores and employees.
January 2012

Network-based video surveillance can increase your profits while also streamlining operations.

January 2012

The franchise business model is an attractive option for Hispanics and other minorities to consider owning, because it is a strong avenue to take for financial success. According to the 2007 Franchised Business Ownership survey conducted by the International Franchise Association’s (IFA)...

December 2011

With more than 574,000 restaurants in the country, there are enough restaurant franchise opportunities to make your head spin. Almost 50 percent of these restaurants are brand concepts, not independently owned. It is important that prospective franchise buyers are well equipped with the...

November 2011

In today’s eco-conscious world, sustainability is no longer a “nice to have”; it is a “must-have” for foodservice brands and an imperative to operate by every day. In fact, 93 percent of corporate CEOs say that sustainability will be critical to the future success...

October 2011

In recent weeks, I’ve had the opportunity to speak with a number of food-industry leaders about technology and choice in our food supply. These discussions have centered on what consumers want. There appears to be a growing list of examples where consumer choice was compromised when...

September 2011

In the last decade, many employers have updated their discrimination, harassment, and retaliation policies to cover issues involving e-mail. Employers in the restaurant industry are by no means immune from the need to do so as well. The new challenge is to develop and implement policies that...

August 2011

In March, the Cherry Marketing Institute (CMI) surveyed consumers to explore relative interest in a variety of super-fruit foods. These foods were broad-based applications that relied on dried and frozen fruit and, to a lesser degree, juice (none used fresh fruit); were available year-round; and...

July 2011

Companies today are where they were in the 1980s—at an impasse of how to capitalize on Hispanic consumers. This time, however, companies are struggling to grow an existing Hispanic customer base rather than capture it. Among factors in play are contradicting data espoused by outside...

June 2011

Food production and agricultural sustainability seem to be on everyone’s mind these days. In fact, a report released in May by The International Food Information Council found that nearly 60 percent of Americans are now familiar with food sustainability issues. From best-selling books like...

May 2011

The 30-second TV spot has been a staple of food-industry advertisers for decades, but its time is running short. And quick serves need to switch up the marketing menu—before it’s too late.

Why? The average TV advertisement, which is made up of 23 seconds of brand message and...

April 2011

According to recent analysis by AirTight Networks, there is a very high incidence of wireless vulnerabilities among organizations that are subject to the Payment Card Industry Data Security Standard (PCI DSS), highlighting the need for wireless scanning as outlined in the PCI DSS Wireless...

March 2011

Sending press releases out to the media promoting your restaurant is smart; however, if you don’t have a crafted public relations plan, then you’re wasting your time. Any successful marketing plan must be reinforced with a well-researched public relations plan. There are plenty of...

March 2011

Why are specialty beverage programs growing in popularity?

The quick serves are all trying to add specialty beverages to do two things. The first is to differentiate from each other, and secondly they’re trying to add products that their customers are already...

February 2011

How many advertising messages is the average American exposed to every day?

February 2011

Michael Lippert is the newly appointed executive vice president of operations for Captain D’s Seafood Kitchen. As an industry veteran he knows that the time a leader initially joins an organization is exceptionally crucial to his success there. But it’s also the point when many basic...

January 2011

Opening a quick-service restaurant in a challenging economy can feel like venturing into a risky commercial real estate development; there are heavy capital expenditures, significant operating costs, and months without revenue. So, more than ever before, operators are seeking ways to open their...

December 2010

It is widely believed that employees are a company’s most valuable assets. Yet in the course of meeting customer demands and managing unpredictable daily operations, many businesses overlook the importance of having a thoughtful workplace safety program in place to protect their most...