Lauren Caggiano

Burger quick service chains like Jack's rolling out mobile ordering platforms.

Burger concepts are competing more in the online and mobile-ordering space.

Quick serves train employees to handle customer complaints and misbehavior.

Wave of employees in national spotlight reminds brands to focus on training, customer service recognition.

Shake Shack is one quick serve brand that contributes to the anti hunger effort.
September 2013

Restaurants join the fight against hunger in the U.S.

Several quick-service restaurants are doubling down on their health and wellness efforts thanks to the new REAL Certification program from the United States Healthful Food Council (USHFC).

Established in 2011, the USHFC is a Washington, D.C.–based nonprofit, nongovernmental...