International Dairy Queen Inc.’s chief operating officer, Jean Champagne, understands his franchisees’ point of view.
He comes from a large extended family of franchisees.
The COO’s Canadian parents ran a store in Niagara Falls, Ontario, for 18 years. His brother owned one in Welland, Ontario, for 13. His aunt and uncle were Dairy Queen franchisees for more than 30 years, and one of his cousins still operates units in Montreal.