June 20, 2013

Robert Thomas

A Wing Zone franchisee changed his cooking equipment to get better results.
June 2013

Businessman Michael Dillon believes one simple idea can shape and improve an entire brand.

Franchisee Paul Hironimus grew Wienerschnitzel business over decades.
May 2013

Veteran Wienerschnitzel franchisee Paul Hironimus knows what it takes to keep the business fresh and profitable over the decades.

McAlisters Deli franchisee says casual dining experience helps in quick service.
April 2013

A McAlister’s Deli franchisee explains how his casual-dining experience translates into quick-serve success.

March 2013

January marked Rick Glitchen’s 20th year in the coffee business. Previously a lawyer, Glitchen started off in the quick-service industry with his brother, opening his own street-side café location in 1993. The duo ran their own units for more than two years before signing on with Seattle...

February 2013

Takafumi Kawasaki opened his first Wetzel’s Pretzels unit in April 2012. Within two months, the fast-paced pretzel concept inside Tokyo’s Ario Kameari Mall became the brand’s No. 1 store. Now with four units in Tokyo, one in Hiroshima, and another in Kyoto, Kawasaki plans to...

January 2013

Daniel Kurniawan started as a cashier with Arby’s in 1991, and remains with the brand today. He opened three Arby’s units in his home country of Indonesia—located in Surabaya City and Bali Island—in early 2000. Kurniawan now operates Arby’s units in Maryland and...

December 2012

Sean Falk joined the United States Marine Corps in 1989. After time as an infantry officer, on recruiting duty, and in the Reserves—time that took him to Desert Storm and Bosnia, among other operations—Falk moved to serving in a different fashion when he opened his first Mrs. Fields...

November 2012

After working for more than 12 years in multiple departments of the Smoothie King corporate office, Rose Kuhnau made her franchising debut in 2000, purchasing her first Smoothie King unit in New Orleans.

Today, Kuhnau owns four units in the Big Easy’s metropolitan area, helping to...

October 2012

For more than 33 years, franchisees Ken Gray and Larry Erdman have been successful business partners in the quick-serve industry. Having grown up together and attended the same high school and college, Gray and Erdman became master franchisees with Subway in 1979, a venture that spanned more...

September 2012

Robert Barton isn’t afraid to let a new product stand in the way of his success. The Connecticut-based franchisee was one of the first to the better-burger category, having opened four Five Guys units between 2005 and 2010. When he and his business partner sold in 2010, they had three of...

August 2012

Having started as a crewmember at the age of 16, Vicki Marshall has nearly 35 years of experience with Little Caesars. The first female franchisee for the brand, Marshall opened her first unit at age 22, and now owns 23 stores across Kentucky, West Virginia, and Ohio.

Marshall’s...

July 2012

Eric Wright signed on with Kona Ice, a shaved-ice concept, in 2009. His Kansas City–based business is mostly mobile and outdoor-oriented, consisting of food trucks, carts, and kiosks, and has become increasingly profitable despite sometimes less-than-ideal weather conditions.

Wright...

June 2012

Christi Hogin and her business partners Michael Jenkins and Chris Khaleghian opened their first Tossed unit in the heart of Los Angeles’ Financial District in March. Hogin and Jenkins, both lawyers, and Khaleghian, a former Johnny Rockets and Subway franchisee, built several sustainable...

May 2012

New Orleans native Rob Stumm, along with his daughters Courtney and Celie, became a Pinkberry Frozen Yogurt franchisee in 2008 and now owns three units, with the fourth on the way. It’s the second unit the Stumms opened, though, that is the real star of their business.

April 2012

William Bruce says franchisees can save money in everything they do. And throughout his career, Bruce has helped several quick-serve brands, including El Pollo Loco, Arby’s, and Paradise Bakery, do exactly that.

March 2012

Competition can be good for business, but when it comes to the quick-service industry, competition from major national brands can make life hard for smaller, lesser-known chains.

February 2012

Mohammad Al Madani is a worldly man. After graduating from the University of Tulsa, Oklahoma, with a bachelor’s degree in petroleum engineering, Madani went home to Dubai and launched an engineering consultancy firm, Apex International Engineering Consulting. Since then, Madani has become...

January 2012

Before he became a Russo’s Coal-Fired Italian Kitchen franchisee, David Martinez ran a bookstore, a gym, and a Ben & Jerry’s shop. Today, after more than three years of running his two Texas-based Russo’s units, Martinez says there’s one thing he learned at his former...

December 2011

Cheesesteaks aren’t the only food Philadelphia obsesses over. Brent Schadler of Philly Pretzel Factory has been serving pretzels to a loyal community in the City of Brotherly Love since 2008.

November 2011

If all introductions into the quick-serve market were as relaxed as Tal O’Farrell’s, everyone would be tempted to sign up.

October 2011

A 14-year veteran of the stock-trading industry who once controlled the trading desk for Washington Mutual, Cary Cheung has immersed himself in the quick-serve world. The Doc Popcorn franchisee has two units, one in Escondido and West Covina, California.

September 2011

Having opened his first Nestlé Toll House unit in 2007, Howard Taylor quickly became acquainted with the quick-serve industry and today owns and operates five units in Michigan. Taylor caught wind of the partnership between Nestlé Toll House and Häagen-Dazs in February, and explored the option...

August 2011

Paul Wilke and his wife, Sue, have transformed their Toppers Pizza franchise unit in Mankato, Minnesota, into a must-have meal for Millennials. The couple has built and maintained a relationship with Minnesota State University (MSU), which has almost single-handedly driven their business since...