May 23, 2013

Staff

National Restaurant Association Show attendees walk the expansive floor.
Complete NRA Show Coverage
May 2013

A rundown of the sights, sounds, and eats at the 2013 NRA Show.
Seventy-three stories shaped the restaurant industry in 2010.
2010 in Review
December 2010

It’s been a heck of a year, from Burger King’s buyout to BP’s oil spill. We deliver the stories that rocked our industry.
Operators opening their second unit must learn how to balance their time between
Add Hours to the Day
September 2010

Peter “the Time Man” Turla lets you in on how to avoid time wasters and make the best use of your time at multiple locations.
How to Make a Brand Icon
May 2010

How did you set out to create an industry icon?

The idea for creating Jack wasn’t necessarily that we were going to create an icon. It really comes from the fact that he was a character, and it was really more the public that established that he was an icon. We created him...

One on One with Jim Skinner
May 2010

Since taking over the burger giant, which now has 32,000 restaurants worldwide, CEO Jim Skinner has restructured McDonald’s, redesigned the restaurants, and revolutionized the menu. Aside from the addition of premium coffee offerings, McDonald’s menu also features healthier choices...

Why the Customer is So Important to David Novak
May 2010

In the May 2010 issue of QSR, Yum Brands CEO and chairman David Novak was selected as one of the quick-serve industry’s Top 10 Most Innovative People. Novak has been at the helm of one of the world’s largest quick-service companies for the last six years and has made broad...

2010 Chef Survey
April 2010

While the old adage says there’s nothing new under the sun, the new decade brings fresh takes on traditional menu items while ethnic, vegan, and local ingredients make farther inroads into the quick-serve culinary scene.

Heading to the Runway
March 2010

Q: I’m looking to open my second unit in an airport. What unusual challenges will that present?

Expert Hiring Advice
February 2010

Q: It was a headache hiring for my first store, now I’m worried about hiring a new staff for my second unit. How can I...

Site Selection
January 2010

There’s a treasure trove of information located in the existing location via the customers. The key to successfully finding your next site is mimicking the success you have in your first site. You want to look at the customer base in general—who the customer is and who the customer...