Buffalo Wild Wings

The Dirty Work

Some might say that the last three years have not been very, well, accommodating for the quick-service industry. With lenders and customers alike pulling their dollars off the table, the industry has been left to make due with the circumstances and struggle to stay afloat until the economic environment warms.

Although the recession created a fair share of hand wringing in quick-serve c-suites, the franchisees have been dealt the biggest blow; they’re the ones tasked with keeping the brand’s operational gears turning, and the slowing dollars, for them, means a slowing livelihood.

The Midnight Mistake

Late-night menus are all the rage, but don’t underestimate your night-time diners. They’re looking for value, too.

When Greg Van Winkle walked into a McDonald’s in Manhattan, he just wanted to order two cheeseburgers off the $1 menu. But when he tried to, he couldn’t—it was past midnight.

“As soon as 12 o’clock hits, the $1 menu is no more until 4 o’clock breakfast starts,” says the manager at the store.

She says that during that four-hour period, any of the 14 entrée options that can be ordered as value meals are available.

That Manhattan store isn’t the only McDonald’s that limits its offerings for late-night customers.

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