Chick-fil-A

The Drive-Thru Performance Study

It used to be that speed of service was the most important part of the drive thru. But times have changed.

Fast food drive thrus are slowing down as consumers demand premium menus.
Chick-fil-A averages a whopping 6.09 cars in its drive thru at any given time. chick-fil-a / Stanley Leary

Since the advent of the modern quick-service drive thru—some would say in the early 1970s, though the idea of a pick-up window has been around for much longer—operators have tinkered with the nuts and bolts to create a drive thru that is as fast, efficient, and pleasant as possible. Innovations throughout the years, from wireless headsets and order-confirmation boards to dual lanes and pre-sell signage, have created a better drive thru capable of handling the 60–70 percent of business that now loops the exterior of most quick-service restaurants.

Florida Chick-fil-A Helps Local Fan Fight Her Fears

According to www.colgate.com, it has been estimated that 9–15 percent of Americans avoid seeing the dentist because of anxiety and fear. That's about 30–40 million people.

Local Maitland, Florida, resident, Linda Vail, is one of these people. A bad experience at a dentist office as a kid was the root of her fear.

Jimmy John’s, Chipotle Ranked Among Fastest-Growing Chains

The list of the fastest-growing retailers this year tells a story of consumers’ growing affinity for fast-fashion, specialty grocery items, and apparel. STORES Hot 100 Retailers list, published annually in the August issue of STORES magazine, consists of retail companies that reported the greatest increase in domestic sales between 2011 and 2012. All public and private companies with more than $300 million in sales were eligible for the list, which was compiled by Kantar Retail.

 

Starbucks and Chick-Fil-A Touch Down at Dayton Int'l

Travelers at Dayton International Airport will soon discover a new Starbucks and Chick-fil-A before taking off on a flight. These additions, as well as further enhancements, are a result of a newly approved lease extension agreement between global restaurateur HMSHost and the airport. The new agreement extends the partnership between the Dayton International Airport and HMSHost through 2020.

 

Excel in Experience

The quick-service industry is feeding consumers an experience worth an encore—in some cases, at least.

According to a recent study by customer experience firm Temkin Group, the industry ranked second among 19 for highest customer-experience ratings. In addition, the industry’s average rating jumped 2 percentage points this year over last to more than 76 percent.

Bruce Temkin, managing partner of Temkin Group, says the high scores are fueled largely by consumers’ expectations: quality food with a minimal wait and an accurate order the first time around.

Chick-fil-A Gearing Up for Cow Appreciation Day

Chick-fil-A is issuing a one-month reminder cattle call to its udderly cool customers! As part of the Atlanta-based restaurant chain's ninth annual Cow Appreciation Day celebration, Chick-fil-A is offering a free combo meal (breakfast, lunch or dinner) to any customer who visits one of its 1,700-plus restaurants fully dressed as a cow on July 12.

 

Chick-fil-A Teams Up with HMSHost for ATL Airport Unit

Travelers coming to or passing through Hartsfield-Jackson Atlanta International Airport will be able to “Eat Mor Chikin,” as Chick-fil-A partners with concessionaire HMSHost to celebrate the arrival of its sixth licensed airport location.

The new restaurant, located at gate 21 on Concourse C, will be operated by HMSHost, the first airport licensee partner for the Atlanta-based Chick-fil-A chain.

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