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The Real Connection
Brands invest in complex metrics to establish the real value of their social media channels.
The Evolution of Farm to Table
Getting food from the supplier to the menu has never been more complicated. Here’s what you need to know about the evolving supply chain.
Chick-fil-A boosts coffee offering with farmer-direct beans.
A Picture of Health
Industry experts, nutritionists, and menu developers share ideas on how the industry can make classic fast-food dishes healthier.
Start to Finish: Dan Cathy
President and CEO of Chick-fil-A
What Great Brands Do
Seven ways quick serves can elevate themselves from good to great.
The Power of One
Operators rely on an extra staff member to up their customer-service game.
Excel in Experience
Customer-experience survey reveals who rises to the top, falls to the bottom of quick-service pack.
Dual drive thrus may help a busy unit keep up with customer demand, but they also come with a unique set of challenges.
Get in the Game
From increased visibility to intense customer loyalty, brands and franchisees are recognizing the perks that come with college sports partnerships.
At Chick-fil-A, Old Salads Just Don't Cut It
Chick-fil-A isn’t one to back down from a challenge—even one that’s self-imposed.
Chick-fil-A Celebrates 40 Years of Team Member Scholarships
Since Truett Cathy established the company’s first scholarship program in 1973 to encourage Chick-fil-A restaurant employees to further their educatio...
Wendy's Ranks No. 1 for Kid-Friendly, Healthy Options
According to Restaurant DemandTracker, a recent survey of restaurant customers in the United States, households with younger kids are much more likely...
McDonald's Has Best Service, Value, Consumers Say
In a recent survey of restaurant customers in the United States, when it comes to identifying what drives loyalty for restaurants, the most commonly c...
Chick-fil-A’s Chicken Tortilla Soup Back for Limited Time
Last year, Chick-fil-A customers couldn’t get enough of the chain’s take on a Southwestern, spice-infused Chicken Tortilla Soup.
Chick-Fil-A Takes the Title of America’s No. 1 Chicken Chain
Chick-fil-A tops the list of favorite chicken chains, according to a national study from Market Force, a worldwide leader in customer intelligence sol...
Chick-fil-A Preps for Holidays with Calendar, LTO Milkshake
Just in time for holiday gift giving, the Chick-fil-A "Eat Mor Chikin" Cows are saluting 12 of history's most famous "moonarchs" with the debut of the...
Starbucks Holds $87.4M in Impact Media Value
Starbucks is the top quick-service restaurant brand with $87.4 million of Impact Media Value according to General Sentiment’s Q2 2012 QSR MediaMatch r...
Chick-fil-A Offers Free Meals to Cow-Clad Customers July 13
If you're planning to steer clear of black cats and sidewalk cracks on Friday the 13th, why not change your luck by dressing as a cow instead?...
Subway Leads Industry in Familiarity, Product Quality
When it comes to familiarity, product quality, and intent to purchase, consumers rank Subway higher than any other quick-service brand, according to a...
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Marc Halperin: Resident F&B Expert
Ingredients & Dayparts
Denise Lee Yohn: QSR’s Marketing Guru
In the Store
Women in Foodservice
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ProStart Students Put to the Test in NRAEF Competition
CKE Marks 300th Restaurant in the Middle East
Burger 21 Opens Second Restaurant in South Florida
Cooper-Atkins Supports Troops With Coffee Donations
HoneyBaked Ham Co Preps For Growth
Average Unit Volume Grows For Tropical Smoothie Café
Quiznos Offers Pretzel Bread Subs For National Pretzel Day
Carvel Celebrates Free Cone Day With Nutella Offerings
Rita's Italian Ice Partners With Sandella's Flatbread Café
Steak 'n Shake Hosts Re Grand Opening For IL Location
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