Travelers at Dayton International Airport will soon discover a new Starbucks and Chick-fil-A before taking off on a flight. These additions, as well as further enhancements, are a result of a newly approved lease extension agreement between global restaurateur HMSHost and the airport. The new agreement extends the partnership between the Dayton International Airport and HMSHost through 2020.
The quick-service industry is feeding consumers an experience worth an encore—in some cases, at least.
According to a recent study by customer experience firm Temkin Group, the industry ranked second among 19 for highest customer-experience ratings. In addition, the industry’s average rating jumped 2 percentage points this year over last to more than 76 percent.
Bruce Temkin, managing partner of Temkin Group, says the high scores are fueled largely by consumers’ expectations: quality food with a minimal wait and an accurate order the first time around.
Chick-fil-A is issuing a one-month reminder cattle call to its udderly cool customers! As part of the Atlanta-based restaurant chain's ninth annual Cow Appreciation Day celebration, Chick-fil-A is offering a free combo meal (breakfast, lunch or dinner) to any customer who visits one of its 1,700-plus restaurants fully dressed as a cow on July 12.
Travelers coming to or passing through Hartsfield-Jackson Atlanta International Airport will be able to “Eat Mor Chikin,” as Chick-fil-A partners with concessionaire HMSHost to celebrate the arrival of its sixth licensed airport location.
The new restaurant, located at gate 21 on Concourse C, will be operated by HMSHost, the first airport licensee partner for the Atlanta-based Chick-fil-A chain.
Chick-fil-A isn’t one to back down from a challenge—even one that’s self-imposed. That’s why, despite the fact that customers weren’t complaining about current salad offerings, the chicken chain decided to scrap its salad lineup in favor of three brand new options.
“Salads are a product where people expect change,” says David Farmer, Chick-fil-A’s vice president of strategy development. “They expect new flavors and interesting combinations, so we just felt like we were at a place where it was time to update all of our salads.
Hospitals and national quick-serve chains may seem odd bedfellows, but a new program in Orlando is pairing the two in an effort to promote healthy meals.
Tony Holmes had a problem: The drive thru at his high-traffic Chick-fil-A restaurant in Apex, North Carolina, was too crowded.
For nearly two years, he tried line busting with employees outside wearing headsets. Then he gave those employees handheld remote units to streamline ordering. Both methods helped alleviate the drive thru’s bottleneck, but there were other issues that technology and manpower couldn’t address.
So in November, Holmes installed a dual drive-thru lane.
Since Truett Cathy established the company’s first scholarship program in 1973 to encourage Chick-fil-A restaurant employees to further their education, the company has earmarked a portion of its proceeds to give back to its team members in the form of college scholarships. Last year was no different, with $1.39 million in total scholarships given to worthy recipients.
According to Restaurant DemandTracker, a recent survey of restaurant customers in the United States, households with younger kids are much more likely to seek out restaurants with kid-friendly menus, and many of those consumers are looking for healthier food items on the menu for their families.
Households with younger children are especially likely to value a kid-friendly menu and slightly more likely to value healthy menu choices than households with older children.