Since 1998 researchers across the country have undertaken thousands of drive-thru mystery shops each year with one goal in mind: to establish how quick-service restaurant chains are performing in the all-important drive-thru operation. It’s now that time of year again, as research for the study, which is produced by QSR magazine and Insula Research, begins in May.
A Chick-fil-A restaurant in Fort Worth, Texas, is the company’s first to receive the U.S Green Building Council’s Leadership in Energy and Environmental Design (LEED) certification, having earned LEED Gold this week.
Michael Garrison, senior director of environmental stewardship for Chick-fil-A, says the company plans to use this restaurant as a “living laboratory” for future sustainability practices.
In continuing with its trend of strong sales performance, Chick-fil-A, Inc. announces that it exceeded $4 billion in annual sales in 2011. A record for the Atlanta-based chain, annual systemwide sales at Chick-fil-A totaled $4,050,992,837, a 13.08 percent increase over the 2010 overall sales performance.
The company also generated a healthy 7 percent same-store sales increase, and marked the 44th consecutive year of sales growth since the company began in 1967.
According to the Let's Move Initiative, one in three American children is considered overweight or obese. Children also consume 31 percent more calories and 56 percent more fat than their peers did 40 years ago.
Starting today, Chick-fil-A is taking another step in continuing to address the issue of childhood obesity by debuting one of the nation's most nutritious kid's meals.
In recent months, many fast food chains have updated their side options in an attempt to offer healthier children's menu items.
Buddy Fruits' all natural fruit snacks debuted on Chick-fil-A kid's menus nationwide, as the two companies join forces to provide a healthier fast food option. With the new agreement Buddy Fruits' fruit pouches, which are gluten-free with no added preservatives or sugar, will appear on all 1,500 Chick-fil-A restaurant menus. This announcement marks a major milestone for each company as this new initiative encourages customers of all ages to stay fit and healthy by eating a well balanced diet.
Chick-fil-A is adding its own twist to a Southwestern soup classic this winter as the restaurant chain continues to expand its menu offerings. Beginning January 2, Chick-fil-A will offer a new Chicken Tortilla Soup nationally through March 31. The new soup complements the chain's long-standing Hearty Breast of Chicken Soup, which is available year round.
This holiday season, the Chick-fil-A "Eat Mor Chikin" Cows are honoring the historic contributions of the cows that came before them to influence world history in the chain's new 2012 Cow Calendar. The holiday cheer from Chick-fil-A doesn't end with the release of the annual Cow Calendar.
On a daily basis, Don Elam, a Chick-fil-A owner-operator in Chandler, Arizona, does something unusual: He makes sure the playground outside his restaurant is spic and span.
“Every night we have a person that has a sanitize rag crawl through and wipe down everything,” Elam says. “Everything.”
Elam, who also hires a company to come out every two weeks and give the playground a full cleaning, says his devotion to his playground is “nothing out of the ordinary.” But an Arizona woman says most quick serves are not doing enough to make sure their play equipment is clean.
It’s true that different brands excel at different things, be it in the area of nutritional offerings, customer service, or speed.
It’s true, too, with drive-thru service; some brands perform better than the rest. And this year the QSR Drive-Thru Performance Study focuses on seven brands as a benchmark group that have consistently, year after year, risen to the top of the heap in drive-thru performance.
Drive-thru performance was first studied in 1998 to gauge the speed and accuracy of fast feeders and encourage the industry to improve its service. And improve it did:
Manitowoc Foodservice announces the promotion of Kathy Veder to the newly created position of VP Global Accounts, Wendy’s, Chick-fil-A, and Arby’s. In her new role, Veder will focus on marketing initiatives including strategic direction, product line management, business development, customer service, and delivering on Manitowoc’s promise to its end-user customers.