Church's Chicken

Harsha Agadi Named Executive Chairman of Quiznos' Board

Quiznos, one of the nation’s premier quick-service restaurant chains and pioneer of the toasted sandwich, announced it has named Harsha V. Agadi as executive chairman of its Board of Managers.

Originally from Mumbai, India, Agadi brings more than 25 years’ experience with foodservice companies to the position, having worked with Domino’s Pizza, Pepsi, Kraft, General Foods, Little Caesars Enterprises, Church’s Chicken, and most recently, Friendly’s Ice Cream Company.

Church’s Chicken Announces Executive Appointments

Church’s Chicken Chief Executive Officer Jim Hyatt, after only four months at the helm of the globally recognized quick-service chain, announced today key talent acquisitions and promotions to its leadership team.

“As we move forward to strengthen our brand globally and relentlessly work on improving restaurant operations and profitability for all our stakeholders, it’s important to continue to bring the right mix of experience, strategic foresight, and drive to our team,” says Jim Hyatt.

Effective immediately, the new leadership team members and promotions are as follows:

Is Social CRM the Future? Church’s Chicken Gives it a Try

When people come to one of the 1,700 Church’s Chicken quick-service restaurants, they are usually on the go. These highly mobile customers will have a chance to use their phones to win a trip to see the premiere of the Warner Brothers movie, Joyful Noise, simply by texting.

This mobile campaign is being powered by Dallas-based social CRM (customer relationship management) marketing agency Pocketstop.

Church’s Chicken, Warner Bros. Make Some “Joyful Noise”

Church’s Chicken, the quick service restaurant chain, is partnering with Alcon Entertainment and Warner Bros. Pictures to celebrate the upcoming new film, Joyful Noise, starring Dolly Parton and Queen Latifah, in theaters Jan. 13, 2012. A national sweepstakes will award one lucky Church’s customer a prize package that includes a trip to Los Angeles to attend the movie premiere of Joyful Noise.

We're Sorry, Nashville

On March 3, Church’s Chicken announced that it would close all of its Nashville locations for 18 hours for an “intense customer service training boot camp.” The move was paired with an apology from John Bowie, president of U.S. operations at Church’s Chicken, who said in a statement, “We let our customers in Nashville down and for that, we apologize.”

The apology reportedly stemmed from a number of customer-service complaints at Church’s Chicken stores in the Music City.

Church's Chicken Launches Southern Style Sandwich

Church’s new Southern Style Chicken Sandwich is taking center stage on the QSR chain’s menu in its restaurants across the country.

The new Southern Style Chicken Sandwich is an all-white-meat 1/4 pound chicken breast filet with a slightly sweet and savory flavor served on a toasted buttered bun with crunchy dill pickle chips. The introductory price of the new sandwich is only $1.99.

Demand by customers moved Church’s Southern Style Chicken Sandwich to the front of the company’s robust new product pipeline with more than a year invested in rigorous testing.

Leveraging Franchisee Diversity

Quick serves could be poised to step up their franchising efforts as soon as the credit market thaws and while available real estate remains cheap. Some experts say that minority-franchisee recruitment will be a particular area of focus, as franchisors pursue the value minorities bring to customer relations, new product innovation, and new markets.

Fill Your Portfolio with Brands that Last

After an abundance of successful business ventures, David Lobel founded Sentinel Capital Partners, a private equity firm that specializes in buying and building middle-market companies in the U.S. and Canada. Along with other prosperous investments, Lobel and senior partner and cofounder John McCormack have made their mark in the quick-serve industry. With past investments touching brands like Taco Bell and Church’s Chicken, Sentinel and portfolio company Southern California Pizza own 224 Pizza Hut restaurants in the Los Angeles area—the third-largest franchisee in the Pizza Hut system.

Mini Sandwich Packs Big Value

Church’s Chicken launched a new portable value product for lunch, dinner, and snacking yesterday – its new Chicken Mini Sandwich.

“Today more than ever, our customers are looking for value without sacrificing great quality products,” says Marc Butler, senior vice president of marketing for Church’s Chicken. “We knew after testing this sandwich in local markets, this product had all the right components to meet the needs of our customers.”