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When George Michel took the chief executive reins at Boston Market in October 2010, he inherited a concept with a tumultuous 25-year history that included bankruptcy, a headline-grabbing purchase—and subsequent sale—by McDonald’s, uneven numbers, and fading consumer interest.

In no time, though, Michel instituted a number of changes to stabilize Boston Market, including one unusual initiative: making interaction with restaurant guests one of his top priorities. “Being close to the customer is critically important,” he says. “I get to learn what they value, what they appreciate.”

Cinnabon Debuts Line of Summer Drinks

Just in time for warm weather, Cinnabon is kicking off the season with a line-up of sweet summertime beverages, including one that pairs the bakery brand with delectable Reese's Peanut Butter Cups for the first time. The refreshing and indulgent drinks are available now at participating Cinnabon bakeries.


The Sweet Summertime beverage lineup includes:


Cinnabon Offers Sweet Support for Breast Cancer Research

When Cinnabon president Kat Cole participated in the CBS show “Undercover Boss,” she bonded with Mayra Vargas, a bakery employee. As Vargas spoke of her mother’s battle with breast cancer and her family’s challenges, the inspiration to provide guidance and support became a mission of Cole’s. 

Cole and Vargas were invited back for the season finale, “Epic Bosses,” which aired this Friday, May 17.  On the episode, Cole announced “Sweet Support”, a nationwide fundraiser to support breast cancer.

Cinnabon Honors Nurses with Free Sweet Treats

As a sweet thank you for the remarkable service nurses provide, Cinnabon and The DAISY Foundation are celebrating National Nurses’ Week by offering nurses free Cinnabon cinnamon rolls when they show their healthcare badges at participating bakeries May 6–12, 2013.

In addition to the Classic Roll, nurses this year can receive a Minibon Roll, a smaller version of the Cinnabon cinnamon roll.

Cinnabon Blends Mint and Oreo for New LTO Beverage

Just in time for St. Patrick’s Day, Cinnabon has introduced a new minty treat: the Oreo Mint Chillatta.

The new specialty beverage is available now at participating Cinnabon bakeries.

This creamy Chillatta is a blend of sweet cream, Oreo cookies, mint flavoring, and a ribbon of chocolate sauce, topped with whipped cream and crumbled Oreo cookie pieces.

QSR International Celebrates 100th Quiznos Unit in Ecuador

QSR International, a 141-unit multibrand master franchise quick-service restaurant developer conducting business in 15 countries throughout Latin America and the Caribbean, recently celebrated the opening of its 100th Quiznos restaurant in the new Paseo San Francisco Shopping Center in Quito, Ecuador.

Paseo San Francisco is located in the fastest-growing area of Ecuador’s capital city.

Africa: The Final Frontier?

They knew it wouldn’t be easy. Being the first U.S. quick serve to enter a foreign country always comes with a share of challenges.

But for Cinnabon’s executives, becoming the first U.S. franchise to open in Libya didn’t just include dealing with training and supply-chain difficulties. The brand also faced political instability that eventually resulted in a revolution.