Dunkin' Donuts

Morning Comforts

Baked goods have been a staple in the quick-serve industry for decades, but innovation in the space has boomed as several operators step up their a.m. offerings to compete in that increasingly lucrative daypart.

Coffee concepts are a natural fit for baked goods. In addition to a morning cup of java, many customers anticipate a variety of baked breakfast items behind the bakery glass case, from syrupy sweet cinnamon rolls to savory crusted quiche.

Dunkin’ Donuts Signs Franchise Deal in Reno

Dunkin’ Donuts announced the signing of a multi-unit store development agreement with new franchise group, HT2 Franchising LLC, to develop nine new restaurants throughout Reno, Nevada. The first restaurant is expected to open in 2015 and the remainder by 2020.

HT2 Franchising LLC is led by entrepreneur and Reno native Nicole Hansen. Alongside her team, she will manage and oversee the company’s daily operations for each restaurant. Hansen previously owned six privately branded coffee shops in Washington state and has strong ties with several businesses within the local community.

Dunkin' Donuts Continues College Campus Expansion

Dunkin' Donuts continues to grow its presence on campuses around the country. The company's increased focus on non-traditional locations offers college students, faculty, and staff a line-up of beverages and food between classes, tests, and studying.

Dunkin’ Donuts offers restaurant models to suit any university, including full retail shops and kiosks for campus centers, student unions, dining commons, and other high-traffic locations at or near schools.

Dunkin' Donuts Brews Up Halloween Promotions

With Halloween approaching, Dunkin’ Donuts announced the return of the Boston Scream Donut, the brand’s seasonal variation of its classic Boston Kreme donut, tricked out for the holiday with an orange icing drizzle. The Boston Scream Donut is available through Halloween at participating Dunkin’ Donuts restaurants nationwide.

When Customers Go Bad

Wave of employees in national spotlight reminds brands to focus on training, customer service recognition.

National news headlines have recently been peppered with stories of quick-serve customers behaving badly and employees keeping their cool. From last year’s video of a Chick-fil-A drive-thru employee smartly handling an irate customer to this year’s story of a Dairy Queen crewmember who stood up to a woman after she took money from a blind man, quick-serve employees have been thrust into the national spotlight by offering shining examples of good customer service.

Dunkin’ Donuts Heats Up California

Dunkin’ Donuts announced its plans to expand to California’s Central Valley and Central Coast, including Fresno, Bakersfield, Sacramento, and Santa Barbara. The company is recruiting multi-unit operators to open both traditional restaurants and a wide range of non-traditional venues, including colleges and universities, casinos, military bases, supermarkets, airports, and travel centers. Dunkin’ Donuts plans to open as many as 1,000 restaurants throughout the state.

Dunkin’ Donuts Sets Up Shop in Southern California


Dunkin’ Donuts, America’s all-day, everyday stop for coffee and baked goods, announced the signing of a multistore development agreement with existing franchisees, Harry Patel and Parag Patel, to develop 18 new standalone restaurants in North Orange County and the Central Inland Empire. The first restaurant from their agreement is expected to open in 2015.  New franchisees Jeff Shady and Jordon DiBiase will develop eight new standalone restaurants in the North Inland Empire, with their first restaurant also opening in 2015.

Starbucks Ranks No. 1 Quick Serve for Digital Gifting

RSR Research unveiled the results of a benchmarking report entitled, “Digital Gift Cards: The Good, The Bad, And The Ugly.” This is the third time RSR has conducted an evaluation of top retailers’ digital gifting experiences. Based on the evaluation criteria, the retailers with the highest overall scores, and therefore the most comprehensive digital gift card offerings, are:

1. The Home Depot

2. Sephora

3. Starbucks

4. Dunkin’ Donuts

5. The Cheesecake Factory

Dunkin' Adds New Angus Steak & Cheese Wraps

This October, Dunkin’ Donuts has two new ways for on-the-go people to claim their steaks, having launched the new Angus Steak & Cheese Wraps. Offering a full portion of Angus steak wrapped in a warm, eight-inch tortilla, Dunkin’ Donuts’ Angus Steak & Cheese Wraps are served with white Cheddar cheese and the choice of either barbecue or ranch sauce. The Angus Steak & Cheese Wraps are available at participating Dunkin’ Donuts restaurants nationwide for a limited time.

Design a Dunkin' Donuts T-Shirt, Win $7,000 Cash

National Coffee Day and International Coffee Day are this Sunday, September 29, and Dunkin’ Donuts is planning a celebration fit to a “T.” In addition to treating fans to a mobile offer via the Dunkin’ App for a free small cup of coffee at Dunkin’ Donuts restaurants, as well as special in-store offers for Dunkin’ Donuts packaged coffee and K-Cup packs, Dunkin’ will mark National Coffee Day with the launch of the first-ever Dunkin’ Donuts-themed global T-shirt design challenge, in partnership with Threadless, a creative community that makes, supports, and buys great art.