Just in time for the holidays, Fazoli’s is unwrapping an all-new, contemporary look and new, expanded service this week at its Normal, Illinois, restaurant. Last week the Italian quick-service chain introduced its new design and service style in Champaign, Illinois.
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At McAlister’s Deli, employees greet customers as they approach the counter to place their order and once more as they deliver meals to customers in the dining room. These same employees also walk the dining room, offering to get drink refills, removing meal debris, and assisting with additional needs as they arise. It’s a full-service restaurant approach in a quick-service operation, one that’s paying dividends for many quick serves both in terms of great customer service and boosting the bottom line.