McDonald's

Hot Spot

It’s 9 p.m. on a Friday in Hillsborough, North Carolina, and the Cedar Ridge Red Wolves just won their men’s basketball game. Naturally, just as they do with every other home game, most in attendance migrate down the road toward the town’s Bojangles’.

Tommy Haddock, owner of the store, says the crowd is business as usual, as the Bojangles’ is also overrun on Friday mornings before school, when the local high school students stop by to grab breakfast before first period.

The Most Controversial Man in Foodservice

He looks more like a tenured professor than a zealous consumer advocate. He is soft spoken with round wire glasses and a navy sports coat, a warm smile and gray curly hair. He is Michael Jacobson, executive director and co-founder of the Center for Science in the Public Interest (CSPI), and at first glance it looks like he’s more likely to serve up a warm cup of tea than a lawsuit.

The Morale Boost

Money is tighter. Consumers are crabbier. So are many employees. But some executives say the recession has made it even more important for chains to leverage better service into happier patrons.

“Customers have limited funds these days and use more discretion with them,” says Tom Coba, Subway’s chief operating officer. “Their expectation is that they’re going to get good service, or they’ll go somewhere else.”

Who to Sign With

The Happiest of New Years!

This month’s issue tells you of some great franchise values out there. So, I decided to give you the benefit of my 32 years of watching franchisees come and go and create Roy’s list of what to look for in a franchisor. If I was thinking about buying into a franchise company (and Kate and I have talked about doing so), what would I look for in the perfect marriage?

Restaurants Spring into Action to Help Haiti

Following the devastating earthquake in Haiti, the quick-service industry has become active in the relief effort.

In the aftermath of the massive earthquake that rocked Haiti on January 12, the restaurant industry has responded with various fundraising initiatives to help the devastated Caribbean island nation.

The destruction was “unimaginable,” in the words of Haitian President René Préval, whose presidential palace lay in ruins after an early-morning earthquake that may have killed as many as 200,000 people. The earthquake razed large sections of Port-au-Prince, Haiti’s capital, burying countless bodies in the wreckage of collapsed buildings.

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