Pal's Sudden Service

Quick serve brands are using strong customer service to build drive thru sales.
October 2013

Speed and accuracy are essential, but good customer service could be the key to building sales in the drive thru.

Poor drive thru performance can drag down a quick serve's business.
October 2012

Drive thru not working like it should? These tips should get it running smoothly in no time.

Jason's Deli builds its company culture by hiring trustworthy employees.
October 2012

Trustworthy employees let operators breath easy when they’re not in the store. Here’s how to make sure you’re hiring those people.

One of Canada's fastest-growing quick-service restaurant chains, with more than 700 restaurants, has significantly reduced its drive-thru service times by 33 percent using what was learned at Pal’s Business Excellence Institute (BEI).  

As a result, A&W Canada has...

May 2012

Gaining insight into what makes their competitors tick can give quick-serve executives valuable strategic advantages. But while sharing competitive information might seem counterintuitive to the industry’s top CEOs, some companies have found that throwing open their doors and inviting...

Most businessmen study the leaders of their industry to gather tips on growth strategies. But many national quick-service chains are seeking advice from a regional burger chain populating rural towns in East Tennessee.

And the advice they’re getting seems to be working.


Thick, crispy bacon is the latest addition to the menu of world famous Pal’s Sudden Service. The move is the first menu addition since Pal’s launched its Apple Fritter dessert in 2010.

“We are very selective in adding new items to the menu,” says Thom Crosby, Pal...

As the credit crisis continues to hound franchisors looking to expand their brand in a sea of potential franchisees, one burger chain is using a no-money-down alternative to expansion.

“We don’t sell franchises,” says Thom Crosby, CEO of Pal’s Sudden Service....