As the restaurant industry seeks growth during a sluggish economic recovery, a new report by Technomic and Restaurant Finance Monitor finds franchising of restaurant brands continues to be a major avenue pursued by chains. As a result of the recession franchisors began commonly offering incentives such as credit support and fee reductions to lure investors, and those practices have continued as traditional sources of credit are still not easy to come by for many potential franchisees.
The quick-service industry is closing the customer satisfaction gap standing between it and the full-service industry, according to a new study.
The American Customer Satisfaction Index (ACSI), released today, found that customer satisfaction with the quick-serve industry had increased 5.3 percent between 2010 and 2011, to a score of 79 out of 100.
The full-service industry, meanwhile, increased only 1.2 percent to a score of 82.
Craving your favorites from Pizza Hut? There are now multiple apps for that. Pizza Hut announced free mobile ordering applications for the Android smartphone and the Apple iPad, as well as an updated version of its award-winning Apple iPhone app.
Pizza Hut is pleased to announce that it has raised $40,416 to help assist victims of the communities affected by the recent Alabama tornadoes.
Last week, every Pizza Hut restaurant in Alabama participated in the fundraiser, donating 15 percent of May 12 sales to benefit United Way tornado relief efforts.
With expenses from commodities to health care continuing to put increasing pressure on margins, many operators are looking closer than ever at their labor costs and how to cut them. While the default action for most operators is to cut employees or their hours, workforce-management experts say the best answer is to instead schedule hours more wisely.
Despite surging gas prices in the face of global disaster and conflict, restaurant operators across the U.S. are trying to stay focused on other challenges—even though gas prices have a slew of direct and indirect impacts on the restaurant business.
As sports fans across America prepare their picks for the 2011 men’s college basketball tournament, Pizza Hut and hungry pizza lovers are rooting for the upset of a lifetime—a No. 16 seed defeating a No. 1 seed in the second round. If history is made this year, Pizza Hut is prepared to reward America with free pizza.
“If a 16 seed wins, America wins,” says Kurt Kane, chief marketing officer at Pizza Hut. “An upset of this magnitude would be an unmatched sports moment, which deserves an unmatched celebration from Pizza Hut.”
What’s happened to pizza’s major players?
In 2000, the QSR 50 Report, this magazine’s annual ranking of the nation’s top quick-service brands, showed a robust American appetite for pizza, a category trailing only burger joints in representation. With pizza chains claiming four of the list’s top 15 slots and 12 of the top 50, the segment seemed poised to maintain its spot as a 21st century quick-service staple.
After an abundance of successful business ventures, David Lobel founded Sentinel Capital Partners, a private equity firm that specializes in buying and building middle-market companies in the U.S. and Canada. Along with other prosperous investments, Lobel and senior partner and cofounder John McCormack have made their mark in the quick-serve industry. With past investments touching brands like Taco Bell and Church’s Chicken, Sentinel and portfolio company Southern California Pizza own 224 Pizza Hut restaurants in the Los Angeles area—the third-largest franchisee in the Pizza Hut system.