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The Good, Bad About Mobile Marketing

I’ve got some good news and some bad news.  

The good news? Mobile is hot! According to marketing services firm Listrak, there are more than 270 million mobile phones in use in the U.S. and 100 billion text messages are sent or received every month, making mobile the most popular way to communicate.

Google attributes $1 billion in revenue to mobile ads and consumer usage of mobile coupons is forecasted to exceed 300 million globally by 2014, according to Juniper Research.

POS Gets Smart

Tomorrow’s payment options may bear little resemblance to those in use today. Consider the popularity of the Starbucks Card Mobile application, which the coffee company announced was downloaded more than 3 million times in its first three months.

“Our hope was that customers would take to it quickly,” says Brady Brewer, vice president of brand loyalty and Starbucks Card. “But actually, they’ve taken to it faster than we expected.”

Fast Food Closing in on Full Service in Customer Satisfaction

The quick-service industry is closing the customer satisfaction gap standing between it and the full-service industry, according to a new study.

The American Customer Satisfaction Index (ACSI), released today, found that customer satisfaction with the quick-serve industry had increased 5.3 percent between 2010 and 2011, to a score of 79 out of 100.

The full-service industry, meanwhile, increased only 1.2 percent to a score of 82.

Interpreting the Top 100

Every year, many of us anxiously await the release of Technomic’s Fast Casual Top 100 report. Technomic’s Darren Tristano, one of the most knowledgeable people in the industry, gave me an interview and a sneak peek at the report. Here are his thoughts, followed by a few of my own.

Darren, what is the size of the fast-casual segment (2010)?

LIVE: Georgia-Pacific, SBUX Partnership to Drive Recycling

Leaders from the National Restaurant Association, Georgia-Pacific Professional, and the coffee Goliath Starbucks announced today efforts to improve recycling among restaurant consumers.

The announcement occurred at the National Restaurant Association, Restaurant, Hotel-Motel Show in Chicago, which runs until May 24.

The partnership is meant to help Starbucks reach its goal of making all its cups recyclable by 2015.

In Coffee, Who Has Most Loyalty? Not Starbucks

While there are many millions of coffee drinkers who rely completely on Starbucks to satisfy their coffee urges, more than half of Starbucks’ customers regularly visit Dunkin’ Donuts or McDonald’s for a hot beverage or breakfast over the course of a month.

New Restaurant Trend Really Pops with Diners

In 2007, Ludo Lefebvre did what no businessman should ever do: He made an important business decision out of fear.

Faced with the opportunity to use millions of dollars in investments to open a restaurant, the Los Angeles–based celebrity chef balked at committing himself to 10–15 years sweating in the same kitchen. Instead, he launched LudoBites, a series of temporary eateries that appear in different spaces around Los Angeles for a finite period of time—a few days here, a few weeks there—and then disappear after making Lefebvre heaps of money.

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