Starbucks

The countdown is on for the return of Starbucks’ most popular seasonal beverage – Starbucks Pumpkin Latte. In just a few short weeks, the warm, inviting fall spices and pumpkin flavor that make Starbucks Pumpkin Latte a customer favorite year after year will return to select...

Non-profit organization Global Green USA announced that it is seeking quick-serve restaurants in New York City to participate in a sustainable packaging recycling program.

The pilot program, which is slated to run for a year and launch in late 2011, is aiming to secure 150 quick-serve...

A new Starbucks kiosk has opened inside the JW Marriott Indianapolis. The Starbucks kiosk is a new concept for the world's leading coffee brand and is located on the second floor of the hotel adjacent to the Sky Bridge that connects the JW to the newly expanded Indiana Convention Center.

June 2011

I’ve got some good news and some bad news.  

The good news? Mobile is hot! According to marketing services firm Listrak, there are more than 270 million mobile phones in use in the U.S. and 100 billion text messages are sent or received every month, making mobile the most...

Tomorrow’s payment options may bear little resemblance to those in use today. Consider the popularity of the Starbucks Card Mobile application, which the coffee company announced was downloaded more than 3 million times in its first three months.

“Our hope was that customers...

The quick-service industry is closing the customer satisfaction gap standing between it and the full-service industry, according to a new study.

The American Customer Satisfaction Index (ACSI), released today, found that customer satisfaction with the quick-serve industry had increased 5....

June 2011

Every year, many of us anxiously await the release of Technomic’s Fast Casual Top 100 report. Technomic’s Darren Tristano, one of the most knowledgeable people in the industry, gave me an interview and a sneak peek at the report. Here are his thoughts, followed by a few of my own....

Leaders from the National Restaurant Association, Georgia-Pacific Professional, and the coffee Goliath Starbucks announced today efforts to improve recycling among restaurant consumers.

The announcement occurred at the National Restaurant Association, Restaurant, Hotel-Motel Show in...

April 2011

Jimmy John’s boasts more than 1,000 stores nationwide, claiming an army of sandwich makers and delivery drivers that matches that of most of America’s quick-service companies. Last fall, however, overwhelming attention zeroed in on just 10 units in the Minneapolis area.

While there are many millions of coffee drinkers who rely completely on Starbucks to satisfy their coffee urges, more than half of Starbucks’ customers regularly visit...

April 2011

Since May 2010, TCBY has introduced a self-serve prototype, revamped its store design, and signed a deal to open 200 stores in Texas over the next 10 years.

It was no coincidence that TCBY hired a new CEO that same month.

April 2011

In 2007, Ludo Lefebvre did what no businessman should ever do: He made an important business decision out of fear.

Faced with the opportunity to use millions of dollars in investments to open a restaurant, the Los Angeles–based celebrity chef balked at committing himself to 10...

April 2011

As someone who has always been proud of the opportunities our industry has provided to women and minorities, I have been disappointed by the small number of women I have seen at industry conferences, especially those with a high number of attendees from the fast-casual and quick-service segments...

April 2011

What do Bic underwear, Harley-Davidson wine coolers, and Jamba Juice soup have in common? They’re all ways companies have tried to extend their brands—and they all failed.

It shouldn’t have been a surprise that the rough and manly image of the Harley brand wouldn’t...

Starbucks announced that it will roll out its new in-store look focusing on the iconic Siren and a simultaneous global launch of handcrafted and artfully made beverage and food offerings in celebration of...

Subway was the top quick serve in a recent study measuring consumer perceptions of the “simplicity” of various brands.

The Global Brand Simplicity Index from strategic branding firm Siegel+Gale gauged more than 6,000 consumers’ opinions of what brands made their lives...

Starbucks announced that it is entering into an agreement with Courtesy Products, a provider of in-room coffee service to hotels, to provide Starbucks ground coffees for use in Courtesy’s patented CV1 in-room and on-demand brewed coffee system in up to 500,000 luxury and premium hotel...

Building on the popularity and momentum of the Starbucks VIA Ready Brew product line, Starbucks announced the availability of Starbucks VIA French Roast in all U.S. and Canada Starbucks stores beginning January 4. The introduction of the new instant coffee variety further reinforces Starbucks...

January 2011

Watch: Buffalo Tops Growth 40 List

Sitting on the edge of the U.S.-Canadian border and taking a backseat to another, more cosmopolitan, Empire State city, Buffalo, New York, often falls into...

January 2011

Twenty- or 30-odd years ago, before society as a whole was fully attuned to the hazards—physical and moral—of allowing kids to eat pretty much whatever they wanted, whenever they wanted, product development was a relative snap.