Nine of 10 brands studied by American Customer Satisfaction Index show an increase in satisfaction between 2009 and 2010.

Today's the day that Starbucks turns on free WiFi at U.S. and Canadian company-operated stores.
Company's betacup campaign, which wrapped Friday, tapped the ideas of the consumer to brainstorm ways to make its cups fully reusable or recyclable by 2015.
Have you stopped by booth 4861 to win a free iPod or iPad and grab your own copy of QSR's May issue?
New online service, MyBrandz, gives fans of quick-serve brands a place for community with fellow lovers of the brands.
New blended beverages in all U.S. and Canada retail stores lets customers choose from a variety of fresh milks or soy, choose the intensity of their coffee, and pick any combination of syrups or toppings.
May 2010

Never before has innovation been as essential to running a successful quick-serve restaurant concept.

During what has turned out to be the most daunting recession in our nation’s history, innovation has been the driving force for the concepts that are...

In conjunction with its launch of vanilla, chocolate, and strawberry flavors of ice cream, Starbucks releases study data that connects flavors with certain personality types.
Starbucks held its cup summit yesterday, where experts in many fields discussed solutions that will make both paper and plastic cups more broadly recyclable.
April 2010

Now that social media has lost its novelty, Dairy Queen’s Michael Keller is having a flashback as he considers the near-term possibilities for Facebook, Twitter, or whatever buzz-maker might next set fingers a-flutter.

“You know that moment right before you drop on a...

New prepaid card service, Biddees, acts as a "reverse auction" that gives a slice of transactions to the nonprofit of the customer's choice.
Mary Wagner named to the new position, and will expand the brand with locally relevant products in key markets outside of the U.S.
The beverage company pairs with Conservation International to offer new payment method for customers and help protect forests.
Company will launch instant coffee product throughout company-operated and licensed locations in the U.K. and Japan.
The Ohio airport now offers Starbucks, Quiznos, 12th Fairway Bar & Grill, and Boston Stoker Gourmet Coffee to its travelers.
March 2010

“Natural.” It sounds like a good choice, but what does it really mean? What about the words “recyclable” or “chemical free”? What do they say about the products that bear them on their labels? As it turns out, not a whole lot. “...

Some brands, like Wendy's, are perceived by consumers to be much more green than they actually are, while others, including Starbucks, are more green than consumers think, a new study says.
February 2010

There’s a lot brewing in the tea industry these days, despite the economic downturn’s effect on sales. Most experts seem to feel this is a temporary fluctuation that will right itself as consumers’ financial prospects improve.

Agreement with Arla Foods calls for the manufacture, distribution, and marketing of Starbucks-branded premium RTD coffee beverages in Europe.
Starbucks Foundation is also donating $1 million to American Red Cross to help relief efforts in Haiti.