Tim Hortons

New Drive Thru for the Deaf

Quick serves regularly serve more than 50 percent of their business through the drive thru. But according to the National Center for Health Statistics, there are an estimated 36 million deaf and hearing-disabled people in the U.S. who are left without that option.

A tool from Inclusion Solutions is helping to change that. The OrderAssist includes a button that hearing-impaired customers press, informing employees that they’ll be pulling forward and ordering at the window on a print-out menu.

Wendy’s Appoints R. Scott Toop to SVP, General Counsel

The Wendy’s Company today announced the appointment of R. Scott Toop, 57, as senior vice president, general counsel, secretary, and a member of its Executive Leadership Team, effective today. Toop will report to Wendy’s President and Chief Executive Officer Emil Brolick.

A proven leader with extensive strategic legal and business experience, Toop has served as EVP and general counsel for Tim Hortons Inc., in Oakville, Ontario, since 2009.

Tim Hortons Gives $25,000 to Black Friday Shoppers

In celebration of Black Friday, Tim Hortons Cafe & Bake Shop made the holidays a little easier for a few shoppers this year by taking care of their gift budgets.

On Thursday evening, across the company's target markets, Tim Hortons Cafe & Bake Shop restaurant owners surprised the 25th person waiting in line for Black Friday deals with $725 in VISA gift cards.

Tim Hortons Celebrates Veteran's Day

In an effort to thank all U.S. military veterans for their service and dedication to their country, Tim Hortons Cafe & Bake Shop is offering them a free treat on Veterans Day, November 11.

Every inactive and active U.S. military veteran who stops by an area Tim Hortons Cafe & Bake Shop will receive a free Star Spangled Vanilla Dip donut adorned with star-shaped sprinkles. No purchase is necessary, veterans need to either be in uniform or show their military ID.

Tim Hortons, Ex-President Strike a Deal

Tim Hortons Inc. announced that the board of directors has reached an agreement with Don Schroeder, former president and CEO, with respect to his relationship with the company.

The company previously announced that the board had engaged in a comprehensive succession planning and review process parallel with the company's strategic planning work. As the next stage in its process, the board was planning to commence an active CEO search.

To Win at Tim Hortons, Just Roll Up the Rim

Celebrating its 25th anniversary, Tim Hortons' Roll Up the Rim to Win is back, with more than 47 million prizes and better odds of winning—one in six—than ever before.

Roll Up the Rim to Win is one of the world's largest customer rewards programs. Created in 1986 as a "thank you" to Tim Hortons guests at 246 restaurants in Canada, the contest has grown into a global annual event at more than 3,500 restaurants in Canada, the U.S., and Afghanistan.

2010 in Review

Reporting by Blair Chancey, Sam Oches, Daniel P. Smith, Robin Van Tan, Barney Wolf & Lori Zanteson

1. BK Sold to Brazilian Investors

Becoming the decade’s biggest restaurant buyout, No. 3 burger chain Burger King Corp. was acquired by 3G Capital, a New York firm backed by Brazilian investors, for $3.3 billion in September. —BC

2. The Food Truck Obsession

The Upsides of Competition

Kevin West will tell you he’s been working in the coffee industry since he was 10 years old, when he would spend free time at a coffee roasting plant with his father, watching, learning, and tasting. Now, as director of coffee operations for Tim Hortons, West tastes more than 300 cups a day to ensure the concept serves consistently high-quality brews. Here, he discusses the increasingly competitive nature of the coffee game—and how spikes in coffee bean prices will affect all its players.

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