Wendy's

Top 3 Trends from Biggest Q3 Calls

Quick-serve companies wrapped up their quarter earnings calls and investor meetings earlier this month, paving the way for the final fiscal term of 2011 (or, in Starbucks’ case, the beginning of fiscal 2012).

Here are a few things to learn about the industry from the results.

1. Premium menu items are the name of the game. Though customers have clamored for value-driven items throughout the recession, quick-serve companies are turning to higher-quality fare to appeal to frugal-fatigued consumers.

Papa Murphy’s Promotes Ken Calwell to CEO

Papa Murphy’s International, America’s take ‘n’ bake pizza leader and fifth largest pizza chain in the U.S., announced the company’s President Ken Calwell will assume the position of Chief Executive Officer, effective Dec. 31, 2011.

Current CEO John Barr will remain Papa Murphy’s Chairman of the Board and will hand over day-to-day executive duties to Calwell.

United Capital Refinances Multi-Unit Subway Operator

United Capital Business Lending, a subsidiary of BankUnited, announced today that it is providing $1,350,000 in financing to Subwayowner, CCreations LLC. United Capital refinanced eight existing stores for the Indiana-based franchisee, and will also provide funding to relocate and remodel some newly acquired locations. CCreations LLC operates more than 30 Subway restaurants in Indiana and Kentucky.

Wendy’s Destroyed by Tornado Reopens in Missouri

Legacy Restaurant Group, LLC, in cooperation with Wendy’s International, announces the grand opening of its newly reconstructed Wendy’s franchise at 1625 Range Line Rd. in Joplin, Missouri. The new building sits on the site of the former Wendy’s restaurant, which was demolished by an EF5 tornado May 22, 2011. A ribbon-cutting ceremony with the Joplin Area Chamber of Commerce is scheduled for 10:30 a.m., Wednesday, Oct. 26.

Food News Media Debuts Fresh Bytes Newscast

Food News Media, parent of QSR and sister publication RMGTmagazine.com, debuts a new series of newscasts, Fresh Bytes, designed to get you up to date on all of the latest industry news. Stay tuned to QSRmagazine.com and RMGTmagazine.com for future installments of Fresh Bytes, and click here to view the first newscast.

QSR Drive-Thru Performance Study

How does your brand stack up to the seven best drive-thru chains in the nation?

It’s true that different brands excel at different things, be it in the area of nutritional offerings, customer service, or speed.

It’s true, too, with drive-thru service; some brands perform better than the rest. And this year the QSR Drive-Thru Performance Study focuses on seven brands as a benchmark group that have consistently, year after year, risen to the top of the heap in drive-thru performance.

Drive-thru performance was first studied in 1998 to gauge the speed and accuracy of fast feeders and encourage the industry to improve its service. And improve it did:

Manitowoc Announces Executive Appointments

Manitowoc Foodservice announces the promotion of Kathy Veder to the newly created position of VP Global Accounts, Wendy’s, Chick-fil-A, and Arby’s. In her new role, Veder will focus on marketing initiatives including strategic direction, product line management, business development, customer service, and delivering on Manitowoc’s promise to its end-user customers.

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