June 20, 2013
2011 Drive-Thru Study: Average Service Time
The fastest speed times have increased from Wendy’s 134.1 seconds in 2009 to 145.5 seconds by the same company this year.
Click the header rows to sort the data.
Chain | Average in seconds | Count | Average number of vehicles |
| Wendy’s | 145.5 | 298 | 1.9 |
| Taco Bell | 146.7 | 297 | 1.4 |
| McDonald’s | 184.2 | 300 | 3.7 |
| Krystal | 155.9 | 222 | 1 |
| Del Taco | 179.4 | 283 | 1.5 |
| Chick-fil-A | 178.9 | 302 | 4.7 |
| Burger King | 171.1 | 300 | 1.3 |
| Summary | 166.3 | 2,002 | 2.3 |
Drive-Thru Benchmarks
Find Suppliers
- Apparel/Footwear
- Associations
- Beverages
- Building/Grounds/Maintenance
- Business Services
- Cleaning & Sanitation
- Computer Systems/Software
- Dispensing Equipment
- Disposables, Packaging, Plastics
- Distributors
- Drive-Thru
- Entertainment
- Equipment Installation/Repair
- Financial Products/Services
- Food Products
- Franchise Opportunities
- Furnishings/Fixtures/Accessories
- Kitchen Equipment
- Marketing/Promos
- Safety Services/Products
- Security Systems
