2011 Drive-Thru Study: Historical Speed of Service

The benchmark group includes the top six performers over the life of the study—Burger King, Chick-fil-A, Krystal, McDonald’s, Taco Bell, and Wendy's—plus a regional chain that has also performed well historically. This year that chain is Del Taco, although QSR and Insula will rotate that selection in future years. Below are the historical performances of the benchmark group.

Click the header rows to sort the data by year.

Chainsort ascending199819992000200120022003200420052006200720082009
Burger King178.45171.33178.2162.22173.37160.52173.19166.1166179.9153.06166.65
Chick-fil-A219.39198.81194.8167.21150.57146.38163.74168.6191.9194.3175.01167.59
Del Taco192.42173.79201.41191.56185.32208.88213.31209.3232.6200.4188.7150.3
Krystal215.08232.45200.45202.04170.78149.57171.92199.2185.9208.4193.77190.02
McDonald’s177.59167.02169.88170.85162.72156.92152.52167.9163.9167.1158.77174.22
Taco Bell184.22181.96192.69179.43167.15159.12148.16153.4156.2163.1154.88163.17
Wendy’s171.3150.29141.73134.67127.21116.22124.69135.7135.1138.5131.08134.09