2011 Drive-Thru Study: Historical Speed of Service

The benchmark group includes the top six performers over the life of the study—Burger King, Chick-fil-A, Krystal, McDonald’s, Taco Bell, and Wendy's—plus a regional chain that has also performed well historically. This year that chain is Del Taco, although QSR and Insula will rotate that selection in future years. Below are the historical performances of the benchmark group.

Click the header rows to sort the data by year.

Chain19981999200020012002sort ascending2003200420052006200720082009
Wendy’s171.3150.29141.73134.67127.21116.22124.69135.7135.1138.5131.08134.09
Chick-fil-A219.39198.81194.8167.21150.57146.38163.74168.6191.9194.3175.01167.59
McDonald’s177.59167.02169.88170.85162.72156.92152.52167.9163.9167.1158.77174.22
Taco Bell184.22181.96192.69179.43167.15159.12148.16153.4156.2163.1154.88163.17
Krystal215.08232.45200.45202.04170.78149.57171.92199.2185.9208.4193.77190.02
Burger King178.45171.33178.2162.22173.37160.52173.19166.1166179.9153.06166.65
Del Taco192.42173.79201.41191.56185.32208.88213.31209.3232.6200.4188.7150.3