May 21, 2013
2011 Drive-Thru Study: Order Accuracy
Regional Mexican chain Del Taco earned the highest accuracy ratings of the benchmark group.
Question: Was the drive-thru order accurate?
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| Accurate | Not Accurate | ||||
Chain | Total | Count | Percent | Count | Percent |
| Wendy’s | 298 | 261 | 87.6% | 37 | 12.4% |
| Taco Bell | 297 | 267 | 89.9% | 30 | 10.1% |
| McDonald’s | 300 | 267 | 89% | 33 | 11% |
| Krystal | 222 | 191 | 86% | 31 | 14% |
| Del Taco | 283 | 273 | 96.5% | 10 | 3.5% |
| Chick-fil-A | 302 | 279 | 92.4% | 23 | 7.6% |
| Burger King | 300 | 269 | 89.7% | 31 | 10.3% |
| Summary | 2,002 | 1,807 | 90.3% | 195 | 9.7% |
Drive-Thru Benchmarks
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