May 24, 2012

2011 Drive-Thru Study: Order Confirmation Boards

While McDonald’s has order confirmation boards at most of its stores, Chick-fil-A has them at only 8.6 percent, a nod, experts say, to the company’s emphasis on face-to-face service.

Question: Was an order confirmation board in place?

Click the header rows to sort the data.

		In Place		Not In Place
Chain	Total	Count	Percent	Count	Percent
Burger King	300	278	92.7%	22	7.3%
Chick-fil-A	302	26	8.6%	276	91.4%
Del Taco	283	59	20.8%	224	79.2%
Krystal	222	111	50%	111	50%
McDonald’s	300	290	96.7%	10	3.3%
Taco Bell	297	139	46.8%	158	53.2%
Wendy’s	298	231	77.5%	67	22.5%
Summary	2,002	1,134	56.6%	868	43.4%