2011 Drive-Thru Study: Order Confirmation Boards

While McDonald’s has order confirmation boards at most of its stores, Chick-fil-A has them at only 8.6 percent, a nod, experts say, to the company’s emphasis on face-to-face service.

Question: Was an order confirmation board in place?

Click the header rows to sort the data.

 In PlaceNot In Place
ChainTotalCountPercentsort iconCountPercent
Chick-fil-A302268.6%27691.4%
Del Taco2835920.8%22479.2%
Taco Bell29713946.8%15853.2%
Krystal22211150%11150%
Wendy’s29823177.5%6722.5%
Burger King30027892.7%227.3%
McDonald’s30029096.7%103.3%
Summary2,0021,13456.6%86843.4%