2011 Drive-Thru Study: Order Confirmation Boards

While McDonald’s has order confirmation boards at most of its stores, Chick-fil-A has them at only 8.6 percent, a nod, experts say, to the company’s emphasis on face-to-face service.

Question: Was an order confirmation board in place?

Click the header rows to sort the data.

 In PlaceNot In Place
ChainTotalCountPercentsort ascendingCountPercent
Chick-fil-A302268.627691.4
Del Taco2835920.822479.2
Taco Bell29713946.815853.2
Krystal2221115011150
Wendy’s29823177.56722.5
Burger King30027892.7227.3
McDonald’s30029096.7103.3
Summary2,0021,13456.6%86843.4%