May 21, 2013

2011 Drive-Thru Study: Service Pace

Despite industry pressure to shorten service times, the majority of auditors reported that service pace was “about right,” with highest marks going to Taco Bell.

Question: Would you rate the service you received as …?

Click the header rows to sort the data.

		Slow		About Right		Rushed
Chain	Total	Count	Percent	Count	Percent	Count	Percent
Taco Bell	297	32	10.8%	260	87.5%	5	1.7%
Wendy’s	298	37	12.4%	257	86.2%	4	1.3%
Chick-fil-A	302	47	15.6%	250	82.8%	5	1.7%
Krystal	222	40	18%	180	81.1%	2	0.9%
Del Taco	283	61	21.6%	222	78.4%	0	0%
Burger King	300	64	21.3%	232	77.3%	4	1.3%
McDonald’s	300	63	21%	232	77.3%	5	1.7%
Summary	2,002	344	17.2%	1,633	81.6%	25	1.2%