2011 Drive-Thru Study: Speaker Clarity

Auditors reported ‘clear and understandable’ speakers at nearly all of the units tested.

Question: Was the interaction via speaker clear & understandable?

Click the header rows to sort the data.

 Clear and UnderstandableNot Clear or Understandable
ChainTotalCountPercentCountPercentsort ascending
Chick-fil-A30228895.472.3
McDonald’s30028695.3113.7
Burger King30028996.3113.7
Taco Bell29728495.6134.4
Del Taco28326894.7134.6
Wendy’s29828495.3144.7
Krystal22219889.22410.8
Summary2,0021,89794.8%934.6%