2011 Drive-Thru Study: Speaker Clarity

Auditors reported ‘clear and understandable’ speakers at nearly all of the units tested.

Question: Was the interaction via speaker clear & understandable?

Click the header rows to sort the data.

 Clear and UnderstandableNot Clear or Understandable
ChainTotalCountPercentCountPercentsort icon
Chick-fil-A30228895.4%72.3%
McDonald’s30028695.3%113.7%
Burger King30028996.3%113.7%
Taco Bell29728495.6%134.4%
Del Taco28326894.7%134.6%
Wendy’s29828495.3%144.7%
Krystal22219889.2%2410.8%
Summary2,0021,89794.8%934.6%