June 19, 2013
2012 Drive-Thru Study: Order Accuracy without OCB
Wendy’s, Krystal, and Bojangles’ all boast stronger accuracy rates at units with no order confirmation board.
| Accurate | Not Accurate | ||||
| Chain | Total Units | Count | Percent | Count | Percent |
| Bojangles' | 175 | 151 | 86.3% | 24 | 13.7% |
| Krystal | 98 | 88 | 89.8% | 10 | 10.2% |
| Taco Bell | 149 | 135 | 90.6% | 14 | 9.4% |
| Chick-fil-A | 266 | 244 | 91.7% | 22 | 8.3% |
| Wendy's | 38 | 37 | 97.4% | 1 | 2.6% |
| Summary | 726 | 655 | 90.20% | 71 | 9.80% |
Drive-Thru Benchmarks
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