2012 Drive-Thru Study: Order Accuracy without OCB

Wendy’s, Krystal, and Bojangles’ all boast stronger accuracy rates at units with no order confirmation board.

 AccurateNot Accurate
ChainTotal UnitsCountPercentCountsort iconPercent
Wendy's383797.4%12.6%
Krystal988889.8%1010.2%
Taco Bell14913590.6%149.4%
Chick-fil-A26624491.7%228.3%
Bojangles'17515186.3%2413.7%
Summary72665590.20%719.80%