May 25, 2013
2012 Drive-Thru Study: Order Confirmation Board In Place
Though McDonald’s and Burger King are all in on order confirmation boards, other benchmark chains aren’t quite as committed.
| In Place | Not In Place | ||||
Chain | Total Units | Count | Percent | Count | Percent |
| Bojangles' | 242 | 67 | 27.7% | 175 | 72.3% |
| Burger King | 318 | 318 | 100% | 0 | 0% |
| Chick-fil-A | 303 | 37 | 12.2% | 266 | 87.8% |
| Krystal | 203 | 105 | 51.7% | 98 | 48.3% |
| McDonald's | 362 | 362 | 100% | 0 | 0% |
| Taco Bell | 307 | 158 | 51.5% | 149 | 48.5% |
| Wendy's | 318 | 280 | 88.1% | 38 | 11.9% |
| Summary | 2,053 | 1,327 | 64.60% | 726 | 35.40% |
Drive-Thru Benchmarks
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- Apparel/Footwear
- Associations
- Beverages
- Building/Grounds/Maintenance
- Business Services
- Cleaning & Sanitation
- Computer Systems/Software
- Dispensing Equipment
- Disposables, Packaging, Plastics
- Distributors
- Drive-Thru
- Entertainment
- Equipment Installation/Repair
- Financial Products/Services
- Food Products
- Franchise Opportunities
- Furnishings/Fixtures/Accessories
- Kitchen Equipment
- Marketing/Promos
- Safety Services/Products
- Security Systems
