May 23, 2013
2012 QSR Drive-Thru Study: Order Accuracy with OCB
As a whole, accuracy rates tend to be slightly worse at units with order confirmation boards than those without OCBs.
| Accurate | Not Accurate | ||||
| Chain | Total Units | Count | Percent | Count | Percent |
| McDonald's | 362 | 329 | 90.9% | 33 | 9.1% |
| Burger King | 318 | 264 | 83% | 54 | 17% |
| Wendy's | 280 | 249 | 88.9% | 31 | 11.1% |
| Taco Bell | 158 | 145 | 91.8% | 13 | 8.2% |
| Krystal | 105 | 90 | 85.7% | 15 | 14.3% |
| Bojangles' | 67 | 56 | 83.6% | 11 | 16.4% |
| Chick-fil-A | 37 | 36 | 97.3% | 1 | 2.7% |
| Summary | 1,327 | 1,169 | 88.10% | 158 | 11.90% |
Drive-Thru Benchmarks
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