The Drive-Thru Performance Study: Average Service Time

Collectively, the benchmark group’s average speed of service slowed down by about eight seconds over last year. Wendy’s is once again the fastest drive thru, with a 133.63-second average.

Chainsort descendingAverage in SecondsCountAverage Number of Vehicles
Wendy's133.633251.78
Taco John's181.191071.23
Taco Bell158.033082.11
McDonald's189.493173.81
Krystal217.892001.7
Chick-fil-A203.882996.09
Burger King198.482991.68
Summary180.831,8552.82
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