The Drive-Thru Performance Study: Suggestive Sells Timing

Based on the results from the benchmark group, the ideal time to offer a suggestive sell is before the customer places his order.

 With GreetingAfter Order was Placed
ChainCountPercentCountPercentsort ascending
McDonald's12940.7%41.3%
Krystal15477.0%31.5%
Burger King5819.4%113.7%
Chick-fil-A4615.4%124.0%
Taco Bell3411.0%154.9%
Wendy's5717.5%175.2%
Taco John's2826.2%2220.6%
Summary50627.3%844.5%
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