
[2008-04-08] Exceeding customers' expectations and paying attention to details are the two keys to a successful quick-service brand.
[2008-04-07] Newman, author of My Secret Life on the McJob, emphasized reliability, responsibility, and rewards as being the three most important keys to producing a winning quick-service team.
[2008-04-07] President of People Report, Teresa Siriani, challenged Dine America attendees to hire from the entire labor pool, customize employee rewards, and create an employee brand.
[2008-04-06] The two-day executive idea exchange is set to be the biggest in the event's five-year history.
[2008-02-25] Dine America keynote speaker, Dr. Jerry Newman, a distinguished professor at SUNY Buffalo, had his book, My Secret Life on the McJob: Lessons in Leadership Guaranteed to Supersize any Management Style, named as one of the best books of 2007 by the Wall Street Journal.

