Web Exclusives

Quick service restaurant icon KFC is improving menu options while focusing on consistency.

Images of the late Col. Harlan Sanders are everywhere as you walk through the Louisville, Kentucky, headquarters of KFC and its parent, Yum! Brands. Not only are there plenty of photos and videos of the...

Quick service restaurant brands hire more employees for Christmas shopping season.

Quick-service restaurants—along with retailers, hospitality firms, and other companies—are hiring more employees this holiday season than past holidays. Many restaurant operators are also paying those...

Quick service brands develops creative video series for menu board.

Guests who walk into the Wetzel’s Pretzels store at Downtown Disney in Anaheim, California, will notice something different about the store. Its digital menuboards quickly switch from product photos and...

Quick service restaurant brands create new seasonal menu items for Thanksgiving.

Fast-casual and quick-serve restaurants are not just banking on the same old flavors for this year’s Thanksgiving-focused limited-time offers (LTO). Many are featuring unique takes on turkey via salads,...

Biggest fast food pizza brand innovates menu to appeal to Millennials.

Pizza Hut rolled out a major brand reboot this week, a move that many see as an appeal to the Millennial generation and a response to the booming fast-casual industry.

The world’s largest pizza chain...

With minimum wages, menu legislation, joint employer standards, and more called into question over the last several years, many foodservice brands and franchise owners are more concerned than ever about the...

Quick service restaurant brands leverage review sites like Yelp to sway customer opinion.

Executives, store managers, and everyone else involved in a restaurant business dreads reading horrible online reviews of their company’s food, service, and atmosphere. But like them or not, reviews have...

The senior culinary manager at quick service restaurant Checkers grew up in the company.

While most of his peers were attending football games and socializing on the weekends, Ryan Joy spent his teenage years working as many hours as he could at his dad’s Checkers franchise in St. Petersburg,...

Millennial consumers want quick service restaurants to provide more information online.

According to a new study, Millennials have high standards when it comes to restaurant brands’ online presence. And if they don’t get the information they want, they take their business elsewhere.

A...

Quick service brands use social media like Twitter to appeal to consumers.

Twitter users who engage with quick-service brands via the social media platform are more likely to visit a restaurant, according to new research on the quick-serve dining segment released by Twitter.

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McDonalds is one major fast food chain to incorporate Apple's new mobile tool.

Although the concept of consumers using their smartphones to pay for food at limited-service restaurants is nothing new, the mobile payment industry is expected to get a huge boost with last month’s launch...

Wolfgang Puck Express was one of the first fast casual brands run by a fine-dining chef.

When Wolfgang Puck opened his first Wolfgang Puck Express in San Francisco’s Union Square Macy’s in 1991, the James Beard Award–winning chef redefined what guests could expect from a quick, takeout meal....

Fast food brands jump on board pumpking flavor trend with innovative menu items.

Pumpkin has long reigned as king of the fall, but this year, limited-service brands are not just adding a pumpkin pastry and calling it a season. Instead, several quick-service and fast-casual concepts...

Editor’s Note: In the limited-service restaurant industry, some brands become standard bearers for the rest of the business, prime examples for how to run certain aspects of a restaurant....

Charity cause Dine Out for No Kid Hungry raises money to fight childhood hunger.

One in five children go hungry in the U.S. each day. It was that stat, as well as a childhood spent among those below the poverty line, that convinced Monte Jump, Back Yard Burger’s chief operations and...

Fast food giant Burger King stirred up controversy with purchase of Canada brand Tim Hortons.

In a move that shook the fast-food industry earlier this week, Burger King announced its official merger with Canadian coffee-and-doughnuts concept Tim Hortons. The new company, to be headquartered in...