Web Exclusives

Breakfast quick service restaurants add new food options for later snacking.

Earlier this year, research firm The NPD Group confirmed what many in the quick-service industry have known for years: The breakfast wars are real, and there’s more at stake then a Waffle Taco or a better...

Quick service restaurants attract Gen X, Baby Boomers, Millennials.

Limited-service brands today are increasingly trying to figure out how to effectively market to their older customers while continuing to attract Gen Y/Millennial (born between 1980 and 1994) and Gen Z (...

Fast food yogurt brands grow beyond dessert market with fresh offerings.

With speculation swirling that the frozen-yogurt market might be nearing a saturation point, fro-yo operators are working hard to diversify their concepts for long-term sustainability.

Some brands...

Quick service companies expand to North Dakota to capitalize on growth.

Economic booms are nothing new to regional American economies. From the Gold Rush in California to the post–Industrial Age coal fields of Pennsylvania and West Virginia, history shows that workers and...

Quick service restaurants lower sodium levels to offer healthy menu options.

As the Food and Drug Administration (FDA) finalizes guidelines for the restaurant industry to voluntarily reduce sodium levels on menus, some limited-service restaurants are already using a “stealth health...

Quick service restaurants build out historic sites for charming sense of place.

Built in 1881, the log cabin housing the Moe’s Original Bar-B-Que location in Breckenridge, Colorado, has seen its fair share of action.

“As I understand it, it was the assayer’s cabin for the town...

Quick service restaurants find sales potential in dessert menu options.

For many quick-service operators, rolling out a successful dessert platform is a matter of taking a big risk. Dessert isn’t always top of mind for customers who are in and out of a restaurant, while...

Starbucks made headlines on June 15 with the announcement of its partnership with Arizona State University to provide free online college education to its employees, without requiring that they remain with...

Fast food restaurants serve ethnic food options to curious customers.

After visiting numerous Peruvian rotisserie chicken places with his wife, a Peru native, Randy Garcia had an idea: He wanted to combine the feel of the restaurants he’d seen throughout Peru with a modern,...

Fast food restaurant Chipotle labels packaging with creative content.

Michael Lewis’s thoughts on managing time. A George Saunders note to the future. Barn raising with Malcolm Gladwell. These aren’t part of a short story anthology or panels at a literary conference; they’re...

Quick service chains consider adding tipping function to point of sale.

While tipping has never been a customer expectation in the limited-service restaurant industry, some chains have implemented gratuity options with their new, higher-tech point-of-sale systems, like counter...

Quick service chain Wahlburgers owned by celebrity Mark Wahlberg.

As Wahlburgers, a burger concept founded by actors Mark and Donnie Wahlberg and their brother Paul, readies its first franchise openings this year, the management team is hoping to capitalize on the...

Miami quick service sandwich chain rolled out new business extensions.

The New Miami Subs Grill has already undergone one major change in its 26-year history, having been rebranded from its former Miami Subs moniker after a new ownership group took over the company in 2007....

Once confined to fine dining, lobster finds success in quick service.

For the most part, the lobster’s place in restaurants has been restricted to fine dining, where bake-stuffed tails can cost as much as a steak dinner. The other place to find lobsters has been in family-run...

Fast food operators use Google Glass product to train kitchen employees.

While the majority of the restaurant industry is still trying to figure out how to leverage Google Glass to enhance operations, at least two limited-service operators have successfully used the new...

Quick service brands open new upscale concepts to compete with fast casual.

Fast casual has dominated foodservice success stories in recent years, with the category sporting an 11 percent sales hike in 2013, according to Technomic. That success has inspired several traditional...