Web Exclusives

Hundreds of fast-food workers in New York City early this month protested low wages and the inability to unionize. It was just one of myriad demonstrations that have unfolded across the country in recent...

Tru Deli and Wine in Chapel Hill no longer accepts cash payments.

Paying a tab with dollar bills could soon be a thing of the past, as some quick-service operators are choosing to no longer accept cash for financial and security purposes.

TRU Deli & Wine in...

Hurricane Sandys destruction taught business operators important lessons.

It’s been a month and a half since Hurricane Sandy wreaked havoc on parts of the East Coast. The storm caused an estimated $62 billion in damage, with about $10–$20 billion of insured losses, according to...

McDonald's supported the lunch daypart in its new Facebook ad campaign.

Most brands have been on Facebook for years, but a campaign earlier this year helped McDonald’s prove that quick serves can achieve a big return on investment on the popular social-media site.

The...

Big Juan's student ambassadors promote the brand at the University of Arizona.

Hungry University of Arizona students and employees, rejoice: Smiling college students are now walking around campus with free food samples from Big Juan’s Tacos y Burros, a new quick-service chain in...

Some fast casuals find that offering brunch could open a new door for revenue.

The breakfast and post-dinner dayparts have proved to be successful business extensions for many quick serves the last few years.

Now, some operators are testing another daypart: brunch.

...

Participants on Be the Boss compete to win a free Auntie Anne's franchise.

Any seasoned brand, operator, or human-resources expert will tell you that rewarding your employees can bring about a host of positive results, from improved employee morale to better customer service....

Brands like Forever Yogurt are using hot treats to draw customers in cold months

Frozen-yogurt brands, like other frozen-dessert concepts before them, are staring down the harsh reality of slower sales during colder months. They’re also facing stiff competition from dozens of similar...

Hannah's Bretzel uses a range of sustainable tools to improve its business.

Once a branding premium, going green has become a common business strategy influencing nearly every decision in the manufacturing and retail industries.

But many quick-service operators, struggling...

A Chinese Fatburger store proves the popularity of American brands in China.

Last year, you could find a dozen Auntie Anne’s pretzel stores in China. This year, you won’t find any.

After wading through one of the world’s biggest bureaucracies, all the while facing fierce...

Krystal has been based in Chattanooga, Tennessee, since its founding in 1932.

Brand heritage is important, but Krystal president and CEO Doug Pendergast was thinking about practicality when he decided earlier this month to move the hamburger chain’s headquarters from Chattanooga,...

Protesters speak out against Mayor Bloomberg's beverage ban at NYC City Hall.

New York City has been a trendsetter in health regulations the last few years, from its ban on trans fats to its restrictions on sodium. But many in the foodservice industry are hoping that the sugary...

HuHot Mongolian Grill's entertainment model secures profits for franchisees.

The economy may still be sputtering, but the Franchise Business Review’s (FBR) 2012 annual report, “Top 40 Food Franchises,” found that profitability is up for many foodservice brands.

Average...

Wahoo's branding is used throughout the podcast network's website.

Wahoo’s Fish Taco has always had a flare for the unusual. From the menu to the décor, the brand fuses fun and quirky characteristics with a cool atmosphere and image.

That edginess was top of mind...

Localita & The Badasserie may be tucked into the Fashion District of Downtown Los Angeles, and might even be the smallest quick serve in the world (Guinness is looking into it). But the four-...

Wendy's tops list of restaurant brands fighting for broadcast exposure in 2011.

Now that football teams across the country are facing off in the NFL’s 2012 season, which kicked off last week, many quick serves are beginning a gridiron contest of their own.

Marketing and...