Growth | August 2011 | By Luke DeCock
The Hunger Games
Those who do advertise can find their patronage rewarded. For the Moe’s Southwest Grill in Asheville, North Carolina, advertising with the local minor-league baseball team pays off in late-night food orders. The Asheville Tourists play in the Class A South Atlantic League, where all the teams travel by bus. After games, whether heading back to the hotel or on to the next city, visiting teams need to eat. General manager Rosalind Nickell says the restaurant pulls in about 60 percent more than it spends with the Asheville Tourists of the Class A South Atlantic League.
On a typical night, a member of the visiting clubhouse staff will deliver a list to Moe’s with orders for 25 or 35 players. Each player gets a custom, prerolled burrito with his name written on the foil wrapper and bag, along with a scoop of tortilla chips and a side of salsa. The food is then laid out on a table in the clubhouse for the players to eat at the stadium or take on the bus with them on their way out of town. The major-league parent Colorado Rockies provide the Tourists with a budget for postgame meals to ensure their prospects are eating properly, and those are often ordered from Moe’s as well.
For some, a relationship can grow into a sponsorship. Four years ago, Florida State’s baseball team started ordering from the Firehouse Subs store Keith Hurtado owns near the university’s campus in Tallahassee. Now, he’s not only the provider of team meals during the season, but also a sponsor of coach Mike Martin’s weekly television show.
College baseball teams typically play on a Friday-Saturday-Sunday schedule, with a few midweek games thrown in, as well. Firehouse is the regular Friday night pregame meal for the Seminoles, which typically means food for about 60 people. Sometimes, Hurtado sends Firehouse subs; other times, he’ll send materials so the players can make their own sandwiches. He also often handles postgame meals for visiting teams, sometimes for all three games of a series, as well as meals for Florida State before road games that are only a short bus ride away.
“It is a fair amount of our catering,” Hurtado says. “Generally speaking, when you have a relationship with someone, good things happen. I’ve fed several of the visiting teams from baseball. It’s beneficial, especially during the summer months when the students go home. There is a significant amount of business that comes from relationships you’ve built with people over the years.”
This season those relationships led to becoming a sponsor of the coach’s TV show. Hurtado’s sponsorship of the program is partly fee-based and partly in trade, but he says Florida State ends up purchasing far more food than he’s contracted to provide.
In these days of budget cuts and penny-pinching, however, some of the lower levels of the sporting pantheon are feeling the pinch. That’s especially true when it comes to spending money on food.
At Yuba College, a junior college in Marysville, California, north of Sacramento, teams are lucky to stop at all for food on their way out of town. Players don’t get meal money to spend, and coaches don’t have the funds to buy food for their teams.
“With the budget issues that we’ve been faced with, there are not too many teams that have any meal money anymore,” Yuba athletic director Rod Beilby says. “A lot of teams just bring their own food.” Beilby says on the rare occasions a traveling team needs food, one of his coaches is likely to call a local restaurant on their behalf and try to work out a deal.
So sometimes, getting a catering order for a sports team is just dumb luck. After Virginia Tech’s men’s basketball team lost in the semifinals of the ACC tournament in March, a team manager frantically made calls on his cell phone trying to order enough food for the two-and-a-half-hour bus ride back to Blacksburg, Virginia. “I need 40 chicken sandwiches, 40 orders of nuggets, and I need it in 15 minutes,” he says after reaching a Chick-fil-A near the arena. “Can you do that?”
Playing the Game
5 Tips for Driving Catering
- Most colleges and minor-league teams look first to their business partners when placing catering orders or recommending providers to visiting teams. Becoming a sponsor may be one way to generate catering business. In some cases, the value of the referred business may exceed the cost of the sponsorship. It also may be possible to receive advertising or other promotional consideration in trade. The usual point of contact at a school or team is the marketing department.
- Even without a sponsorship, it’s possible to contact visiting teams directly before they visit the local school or team, offering to deliver food upon their arrival or departure. A little time spent checking team schedules, looking up contact information on team websites, and sending out letters or making phone calls can pay off in business down the road.
- Be prepared to understand and address any nutritional or dietary requirements sports customers may have. The higher the level of competition, the more likely specific foods or food groups will be required. Some Major League Baseball teams, for example, provide their minor-league affiliates with a food budget to ensure their prospects are eating properly after games.
- Think broadly. While college teams and minor-league teams have the most consistent schedules and demands, any large-scale sports event may be an opportunity to create new business. Keep an eye on the local newspaper for any large high school or youth soccer, basketball, or volleyball tournaments, and make the organizers aware of your availability to cater for out-of-town teams at their hotels or after games.
- Games run late. Teams arrive and depart at odd hours. Be prepared to fulfill and deliver late orders. A minor-league baseball game that starts at 7 p.m. could end anywhere between 9:30 p.m. and 11 p.m. A college-basketball game that starts at 7:30 p.m. is likely to finish around 9:30 p.m. In both cases, teams will want food available for their players 30−45 minutes after the game ends.
Food & Beverage
Thank you for signing up to receive QSR's flagship e-newsletter, A.M. Jolt. To help us better serve the information needs of our audience, please complete the information below.
In addition to A.M. Jolt, we also offer the following e-newsletters and communications. Please mark those you would like to receive.
- Business Services
- Cleaning & Sanitation
- Computer Systems/Software
- Dispensing Equipment
- Disposables, Packaging, Plastics
- Equipment Installation/Repair
- Financial Products/Services
- Food Products
- Franchise Opportunities
- Kitchen Equipment
- Safety Services/Products
- Security Systems