
Best Equity-Enhancer
Cinnabon’s Vice President
of Brand Licensing
Fifteen new products rolled out
in 2005 bearing the Cinnabon® logo. And, Bill Jachthuber, Cinnabon’s vice president
of brand licensing, is the man responsible for them all. It is
Jachthuber’s role at the Atlanta-based treat chain to develop what he
terms as “long-term relationships with capable licensees.” His
efforts in 2005 mean you can now purchase Cinnabon-branded Sunbeam bread,
three types of Poore Brothers cookies, cinnamon rolls from Pillsbury,
lattes from Brain Twist, and two types of Mrs. Smith’s frozen
desserts and Standard Co. candies—all with that signature cinnamon
taste—at your local grocery. Even other restaurant companies were
tapped. T.G.I Friday’s now serves a Cinnabon Cheesecake.
Best New Catchphrase
Culver’s “Taste How Much We Care” Campaign
Once it started approaching the
300-unit mark, Midwest-favorite Culver’s Frozen Custard & Butterburgers knew it
was time to take its branding efforts to the next level. In April, the
chain introduced a new tagline, “Taste How Much We Care,” and
its first-ever brand campaign. The $4-million campaign stays true to
Culver’s “hometown hospitality” roots by emphasizing the
burger chain’s commitment to friendly, one-on-one service and great
tasting food in a series of radio and television spots.
Best Return to Relevance
TCBY Sister Brand Yovana
Rather than go quietly into the
night as it becomes apparent that frozen yogurt has seen its heyday, the
folks at TCBY decided to take the one thing they have going for them—the brand’s
strong association with yogurt—and milk it for all its worth. Enter
Yovana, a quick-service concept that leverages TCBY’s dairy past and
the country’s current affinity for healthy eating. According to
Nielsen, worldwide drinkable yogurt sales increased by 19 percent in 2004.
And it just so happens that when the first Yovana opened near Phoenix in
the summer 2005, fresh drinkable yogurt—along with made-to-order
parfaits and smoothies and baked goods—was on the menu. Consumer
response has been positive enough that a second franchisee-run test
location is slated to open by year’s end in Chandler, Arizona.
Best Pursuit of Fast-Casual
D’Angelo’s Move to Upscale
No longer content being a favorite
of the lunchtime crowd, 38-yeard-old D’Angelo Sandwich Shops went after males and the
dinner daypart in June, when the company rolled out a new brand image. With
the new, warmer, and more modern look came a new name, D’Angelo
Grilled Sandwiches, and a new operating philosophy—food as theater.
D’Angelo crafted the new branding program with WD Partners in hopes
that a more inviting environment and an emphasis on D’Angelo’s
grilled offerings will encourage customers to dine-in at dinner. While they
were at, D’Angelo cut 80–100 square-feet from
the back of the house and streamlined its sandwich-making process.
Best Brand Execution
Chipotle’s Website
According to the International Academy
of Digital Arts and Sciences (iadas), Chipotle’s quirky, animated site is the best
the restaurant business has to offer online. Each year more than 4,300
sites enter the IADAS’s Webby Awards program. In May, Chipotle beat
out the competition to win in a newly introduced category, Best Restaurant.
Judges said Chipotle’s “humorous interactive approach”
was a strong reflection of the brand’s in-store operations. And they
are right; at www.chipotle. com, visitors are encouraged to take an active
role in their experience, just as they are inside a Chipotle store. Still,
no word yet on whether winning a Webby equals more burrito sales.
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