Brewing Brand Recognition
Between focusing on customer service and getting
involved in the community, It’s A Grind has
not done much traditional advertising over the years. Stores might send out
a bit of direct mail, but the focus is more the experience inside the
shops’ four walls and getting involved in community causes.
“The franchisees don’t just hand over a check. That’s the
easy way. They get personally involved,” Cox says. “It’s
part of our whole marketing strategy.
Based on that low-key
marketing approach, it comes as no surprise that It’s A Grind franchisees
were blown away when the Showtime partnership was announced this past July
at the annual franchisee convention.
Chris Jackson is an area developer in Elk Grove,
California, who owns two It’s A Grind stores with his wife and plans
to open more. As he remembers the meeting, Cox took the stage and asked, “Wouldn’t
it be great if your coffee house brand was on a highly acclaimed television
series that featured people walking in and out of an It’s A
Grind coffee house to begin the show?
Wouldn’t it be great if the main character was carrying around
It’s A Grind coffee cups throughout the
show?”
“I was pretty excited along with everyone
else,” Jackson says. He and his wife rushed out and subscribed to
Showtime so they could watch every episode and brag about the exposure to
their friends. Fortuitously, Weeds ended up becoming a major hit
in 2005. A strong cast of actors and a controversial storyline meant that
the consumer media was also paying attention to the show, amplifying its
visibility—and by
association, It’s A Grind’s—even further.
But has that helped Jackson’s business?
Jackson says that the seasonal and cyclical nature
of the business make it hard to determine exactly what impact the show has
had on sales and customer volume, but he vouchsafes that the show has strengthened
brand awareness. “Without a doubt, having It’s A
Grind featured on a critically-acclaimed and widely-watched show like Weeds
has done wonders for reinforcing the brand recognition,” Jackson
says. For example, a group of local firemen who frequent one of his
It’s A Grind stores told him they watch the show while waiting for
the bell to ring and proudly point to the It’s A Grind coffeehouse
as their regular hangout.
Neither Jackson nor Cox see any serious risk
to appearing on a show like Weeds, a show that deals with issues of drug
use. “I wasn’t that concerned about it,” Jackson says.
“I think viewers know that just because the It’s A Grind brand
is on the show doesn’t that the brand or franchise is pushing a
certain type of behavior.” Cox concurs, arguing that It’s A
Grind’s presence on the show doesn’t mean equal an endorsement
of characters’ behavior. In any case, the point is somewhat moot
since neither Cox nor Jackson report having received any negative backlash
or comments about the show from customers.
So if It’s A Grind is getting loads of free exposure, what is Showtime getting out of the deal.
Not cash. Penny Reiss, vice president of product integration at Showtime,
says her network does not do “pay-for-play.”
So what does the network get out of product
placement, if not monetary compensation? Well, imagine that a show has a
scene set in a coffeehouse. The production team has two choices—it
can create a fake coffeehouse set and fake collateral (bags of coffee,
cups, signage, and so forth), or it can make a deal with a real
coffeehouse, like It’s A Grind. The coffeehouse gets publicity, and
the television show saves time and money that it would have otherwise had
to spend on set and props.
“That’s how a lot of deals start,”
Reiss says. However, in the future, Showtime will be looking for brands
featured on its shows to contribute to fulfilling production
needs—helping with marketing needs. “For a long time, we have
been a very good place for brands to get free exposure. Now we are hoping
to leverage these brands for marketing and production support.”
As of late December, Showtime would not comment on
whether Weeds would
be picked up for another season. A Showtime rep would say only the show was
a “huge success” and that the critics loved it. But both Reiss
and Cox describe discussions about involving It’s A Grind in a second
season of Weeds,
should one be produced. No doubt, Cox and his franchisees would love the
exposure.
But considering Reiss’s interest in some
sort of quid pro quo,
Cox might have to face up to the question: Just how much is Mary-Louise
Parker’s prime time It’s A Grind habit worth?