Industry News
Beginning May 31, operators, chefs, and consumers are invited to eat and drink red as Eat (RED) Drink (RED) Save Lives returns to raise awareness and funds in the fight against AIDS. After a successful launch last year, the campaign returns with special events and fundraisers taking place in 13,000...
Quick service restaurant operators use high tech products to improve customer experience.
Ordering
Staying on trend, particularly when it comes to technology, is a delicate balancing act for Back Yard Burgers. CEO David McDougall says there’s no question that the entire restaurant industry is moving away from cash and credit and toward mobile payment and ordering methods. But expanding into...
Quick service brands add flare to fast food restaurant chicken meals.
Menu Innovations
Chicken is a perennial restaurant favorite, but that doesn’t mean we’re eating it the same old ways; in fact, this humble protein is experiencing a renaissance in the fast-casual landscape, led by innovative ethnic concepts whose seasonings, techniques, and flavor profiles turn the bird on its head...
Quick service restaurant franchisee climbs ladder from manager to store owner.
Franchising
Pam Leseman began her quick-serve career in 2004 with Subway after working in a country club and bartending. She managed three Subway units around Ephrata, Washington, bringing growth and stability for her, her team, and the franchisee. When the owners looked to sell the stores and not keep any of...
Fast food operators are testing menu concepts at food halls across country.
Competition
A world traveler, Mary Nguyen Aregoni marveled at the markets peppering international destinations she visited around the globe—the flurried action that attacked the senses, the swirling energy that inspired wonder. So captivating were those visits that when Aregoni finally settled in Chicago and...
Quick service concepts have long thrived on fried chicken dishes.
Menu Innovations
Fried chicken may have roots reaching deep within the culture of the American South, but the dish’s versatility has made it an integral part of the entire nation’s restaurant landscape over the years. Traditional, homestyle fried chicken—bone-in pieces that are marinated, battered, and fried—...
Quick service and fast casual restaurant leaders attend national restaurant show to learn about innovations.
Web Exclusive
Every year, the National Restaurant Association Show rolls into Chicago’s McCormick Place to show off thousands of innovative tips, tools, and trends available for restaurant operators to use in building their business back home. This year was no different. From 3D food printers to sustainable...
Burgers
A small sampling of the search results for tweets with the hashtag #ShakeShack on a Monday evening in early March include: It’s a Monday and I have work but nothing matters because #shakeshack is back in my life The BEST! #nyc #shakeshack @ Shake Shack Upper Westside #SHAKESHACK for the first time...
QSR concepts in California use action sports to connect with communities.
In the 1990s, “Skateboarding is not a crime” was a popular sticker slogan demonstrating opposition to local ordinances that banned skateboarding in public places.
QSR operators work to make higher wages effective in restaurant operation.
The minimum wage is on the mind of most quick-service operators today, especially as many states and cities pass regulations that bump the minimum wage upward.But when Moo Cluck Moo founder Brian Parker and his team first sat down to discuss employee pay, he says, the minimum wage wasn’t even
Crises like inappropriate employee behavior could hurt a brand in the long run.
Ask any quick-serve operator who’s been through a crisis. He will be able to tell you the exact date, time, and day of the week the fate of his concept came under attack.
QSR brands launch new delivery programs to expand business opportunities.
Q: Should our restaurant offer delivery service?A: These days, everyone seems to be doing delivery, right? Starbucks, Chipotle, McDonald’s, and Taco Bell are some of the big chains that have recently announced tests or rollouts of delivery service.
QSR donut concept franchise owner uses leadership skills gained on Mt Everest.
Jeff Gottfurcht summited Mount Everest on May 14, 2011, at 6:10 A.M.
QSR restaurant concepts streamline unit design to better manage customer traffic.
Operators are often looking to improve their store throughput, or the efficiency with which they get customers through the restaurant.